Are you passionate about delivering top-notch customer service within the hospitality industry? Our team in Lisbon is looking for a French B2B Hotel Customer Service Associate to provide exceptional support to our network of hotels in France. If you thrive in a fast-paced environment and enjoy solving complex customer queries, this role could be your next career step.

Key Responsibilities for French B2B Hotel Customer Service

• Offer superior customer support to French-speaking hotel partners through telephone, email, and online chat, ensuring a smooth and satisfactory experience.
• Handle and resolve inquiries and issues promptly, maintaining high levels of partner satisfaction and retention.
• Stay informed about our service offerings, tools, and policies to efficiently address partner needs and provide tailored solutions.
• Collaborate with internal departments to escalate and solve complex partner challenges effectively.
• Maintain detailed records of partner interactions and offer insights to enhance service delivery.
• Exhibit professionalism and empathy in every interaction, reinforcing our commitment to excellence in customer service.

Essential Qualifications and Skills for the CS Associate Role

• Fluency in French, with outstanding written and verbal communication abilities.
• Proficiency in English, facilitating seamless communication with our international teams and partners.
• Prior experience in customer service, support, or similar roles is preferred.
• Strong troubleshooting skills and adaptability in a dynamic, customer-focused setting.
• Familiarity with CRM and customer support software is beneficial.
• Proven capability to manage diverse customer interactions with patience and understanding.

Benefits of Joining Our Team in Lisbon

• Competitive compensation and a comprehensive benefits package tied to performance excellence.
• Opportunities for professional growth within a global network.
• Access to continuous professional training and development resources.
• Flexible work arrangements to foster a healthy work-life balance.
• An inclusive and stimulating workplace culture that values innovation and teamwork.

If you are ready to be part of a forward-thinking team and are dedicated to enhancing customer satisfaction through your expertise, we encourage you to apply. Join us in Lisbon and contribute to delivering unparalleled service experiences to our valued hotel partners in the French market!