Are you fluent in French and excited to offer outstanding customer support in a dynamic environment? We are seeking a dedicated professional to join our Lisbon team as a French Customer Service Representative. Your proficiency in French will be invaluable in ensuring excellent service for our French-speaking clients.

Key Responsibilities for the French Customer Service Role in Lisbon

• Engage with French-speaking clients via phone, email, and chat to provide timely and exceptional customer service.
• Develop an in-depth understanding of our products and services to deliver accurate assistance to our clients.
• Identify and resolve customer inquiries and issues efficiently, escalating them when necessary to ensure satisfaction and client retention.
• Collaborate with team members to relay client feedback and help improve service delivery processes.
• Keep detailed records of customer interactions to support the continuous enhancement of our customer service practices.
• Demonstrate professionalism and empathy in all client interactions, ensuring a high standard of communication.

Essential Qualifications and Skills for the French Customer Service Role

• Fluency in French with strong verbal and written communication skills.
• Proficiency in English to effectively engage with our international teams.
• Experience in customer service or similar roles is an advantage but not required.
• Strong problem-solving skills and the ability to adapt to a fast-paced work environment.
• Familiarity with customer relationship management (CRM) software is beneficial.
• A client-focused approach, patience, and the ability to handle diverse client scenarios confidently.

Benefits of Joining Our Team in Lisbon

• Competitive salary and a comprehensive benefits package.
• Opportunities for career advancement and personal development within the organisation.
• Access to ongoing training and development resources to enhance your skills.
• Flexible working arrangements that support a healthy work-life balance.
• An inclusive and collaborative workplace that values innovation and mutual respect.

If you are keen to leverage your language abilities to provide exceptional customer support, we invite you to apply for the French Customer Service position in Lisbon. Join us in delivering unrivaled service to our French-speaking clients and boosting our company's reputation in the telecom industry!