Are you passionate about delivering outstanding customer service and fluent in Italian? Join our vibrant team in Lisbon and contribute to creating exceptional experiences for our clients. If you enjoy solving problems and are driven by achieving results, this role is perfect for you.

Key Responsibilities for Italian Customer Service Representative

• Provide excellent customer support to Italian-speaking clients through various channels including phone, email, and chat.
• Resolve customer inquiries and issues promptly, ensuring customer satisfaction and loyalty.
• Maintain up-to-date knowledge of our product offerings and services to better assist customers.
• Work collaboratively with internal teams to address and resolve more complex customer challenges.
• Record and manage customer interactions and feedback effectively to contribute to service improvement.
• Ensure a professional and empathic approach in all customer interactions.

Essential Qualifications and Skills for the Role

• Fluency in Italian is required, with strong communication and interpersonal abilities.
• Proficiency in English to communicate effectively within the team and with stakeholders.
• Previous experience in a customer service or similar role is advantageous but not essential.
• Strong problem-solving skills and the ability to manage multiple tasks efficiently.
• Familiarity with customer support technologies and CRM systems is desirable.
• Capability to handle challenging situations with composure and professionalism.

Benefits of Joining Our Team in Lisbon

• Competitive salary package with opportunities for performance-based bonuses.
• Career growth potential within a leading global company known for innovation and customer centricity.
• Access to ongoing professional development and training resources.
• Flexible work arrangements to support your personal and professional balance.
• A diverse and inclusive work culture that encourages creativity and collaboration.

If you are ready to be a part of a dedicated team and make a difference through your work, we invite you to apply and take a significant step forward in your career with us in Lisbon. Join us to provide exceptional customer service and grow with an innovative company.