Join our dynamic team in Porto as we seek enthusiastic individuals for a role that combines the vibrant culture of Italy with professional opportunities in Concentrix. Collaborate with a leading Outsourcing/BPO firm to support an internationally renowned company in the Italian market.

Key Responsibilities in the Italian Market

• Customer Interaction: Engage with Italian-speaking clients via phone, email, and chat, providing exceptional service and support for their inquiries and needs.
• Problem Resolution: Handle and resolve customer issues with professionalism, adhering to company protocols to ensure customer satisfaction.
• Data Management: Accurately update and maintain customer records and information in the company’s systems.
• Process Adherence: Follow established procedures and guidelines to perform tasks efficiently and effectively.
• Feedback and Improvement: Contribute ideas and feedback to improve service delivery and customer experience.
• Team Collaboration: Work collaboratively with colleagues and other departments to uphold company standards and objectives.

Essential Skills and Qualifications for Success

• Fluent in Italian and proficient in English to facilitate clear and effective communication.
• Previous experience in customer service or a similar role is a plus.
• Excellent communication and interpersonal skills to interact with diverse customer needs.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment and adapt to changes.
• Proficient in using computer systems and software related to customer service activities.

Benefits of Joining Our Italian Team in Porto

• Competitive salary package with performance-related bonuses.
• Comprehensive training programmes to support your professional growth.
• Health and wellness benefits, including private medical insurance.
• Opportunities for career advancement within a global company.
• A vibrant and inclusive work culture that promotes diversity and teamwork.
• Support with relocation for candidates moving to Porto.

If you are ready to explore a fulfilling career in a supportive and engaging