Join our dynamic team in Thessaloniki and be a part of an exciting journey with TaskUs! We are keen to bring on board an enthusiastic and talented professional to strengthen our Italian Customer Support (CS) and Content Moderation (CoMo) services. This role involves providing exceptional customer interactions and ensuring the safety and quality of digital content in a fast-paced, digital environment.

Key Responsibilities

• Deliver outstanding customer service experiences by managing inquiries efficiently and effectively through various communication channels.
• Monitor and moderate user-generated content to ensure it adheres to company guidelines and standards.
• Collaborate with team members and use feedback to maintain high levels of customer satisfaction and content safety.
• Support continuous improvement initiatives by suggesting innovative solutions and process enhancements.
• Stay updated with product knowledge and company policies to provide accurate assistance and moderation.

Essential Requirements

• Proficiency in Italian, both written and spoken; fluency in English is a must.
• Previous experience in customer service or content moderation is preferred.
• Strong communication skills and a customer-focused mindset.
• Ability to handle challenging situations with a calm and solution-oriented approach.
• Tech-savvy with a good understanding of digital platforms and social media.
• Collaborative team player with a proactive attitude toward learning and development.

What We Offer

• Competitive salary package with potential for performance-based incentives.
• Opportunities for career growth in a supportive and vibrant work environment.
• Access to professional development training and resources.
• Flexible work arrangements promoting a healthy work-life balance.
• Immerse yourself in a diverse and inclusive workplace culture.

If you are passionate about delivering top-notch customer service and ensuring safe digital experiences, we encourage you to apply! Become an integral part of TaskUs's commitment to excellence and innovation in customer support and content moderation.

Start your journey with us today and help shape the future of digital engagement!