We are delighted to offer an exciting opportunity for a Spanish B2B Hotel Associate to join our team in Lisbon, providing exceptional support within the hospitality industry. This position is tailor-made for professionals who are skilled in relationship management and passionate about delivering superior service to hotel partners.

Responsibilities of the Hotel Associate

• Client Management: Develop and maintain strong relationships with hotel partners, ensuring their needs are met and exceeded.
• Support and Coordination: Assist hotel partners with inquiries and operational challenges, acting as the main point of contact and facilitating smooth communication.
• Performance Tracking: Monitor and analyse hotel performance metrics, providing insights and recommendations to enhance business outcomes.
• Training and Development: Conduct training sessions for hotel partners on our systems and tools to maximise their performance and satisfaction.
• Problem Resolution: Address and resolve any issues that arise, applying problem-solving skills to maintain partner satisfaction and service excellence.

Qualifications and Experience Required

• Language Skills: Fluent in Spanish and proficient in English, with excellent verbal and written communication capabilities.
• Industry Experience: Previous experience in the hospitality or travel industry, especially in a B2B context, is highly desirable.
• Interpersonal Skills: Strong ability to build and maintain professional relationships, with a customer-centric approach.
• Analytical Abilities: Experience in data analysis and performance tracking to identify trends and improve business outcomes.
• Software Proficiency: Familiar with hotel management systems and proficient in using MS Office Suite and Google Workspace.

What We Offer

• Competitive Remuneration: A compelling salary package tailored to your skills and experience.
• Health and Wellness Benefits: Access to private health insurance and wellness programmes post-probation.
• Inclusive Work Culture: Work within an engaging and supportive team environment that values diversity.
• Career Development: Opportunities for growth and career advancement in an evolving industry.
• Work-Life Balance Flexibility: Options for flexible working hours and arrangements to suit your lifestyle.

Application Process

If you are enthusiastic about delivering exceptional service in the hospitality industry and have the skills we're looking for, we encourage you to apply. Please submit your CV along with a cover letter detailing your experience and passion for the role in Lisbon. Join our thriving team and make a difference in the hotel industry!