Are you enthusiastic about networking technologies and keen to provide excellent technical support? Join our Lisbon team as a Tech Support Tier 2 professional. Your expertise in networking will be vital in delivering top-notch assistance to our clients.

Key Responsibilities for the Tech Support Tier 2 Networking Role in Lisbon

• Deliver high-level technical support for networking-related issues, ensuring prompt resolution and customer satisfaction.
• Diagnose and troubleshoot complex network problems, utilising advanced diagnostic tools and methodologies.
• Collaborate with Tier 1 support teams to escalate and resolve intricate technical challenges.
• Maintain detailed technical documentation and knowledge bases to enhance service delivery.
• Conduct regular maintenance and performance checks on network systems to ensure optimal functionality.
• Support network deployment and configuration projects in collaboration with cross-functional teams.

Essential Qualifications and Skills for the Tech Support Tier 2 Role

• Proven experience in technical support with a focus on networking technologies.
• Solid understanding of TCP/IP, DNS, DHCP, VPN, and network security principles.
• Proficiency in English, both verbal and written, to liaise effectively with international teams and clients.
• Strong problem-solving skills and the ability to work independently in a fast-paced environment.
• Certifications such as CCNA, CompTIA Network+, or equivalent are highly desirable.
• Excellent communication skills with a customer-focused approach.

Benefits of Joining Our Team in Lisbon

• Competitive salary and robust benefits package.
• Opportunities for advancement and professional development within a dynamic industry.
• Access to a wealth of learning resources and training programmes to upgrade your skills.
• Flexible working arrangements that promote a healthy work-life balance.
• A diverse and inclusive work environment that values collaboration and innovation.

If you're eager to apply your networking skills to provide premier technical support and wish to be part of a forward-thinking team in Lisbon, we encourage you to apply for this position. Join us in enhancing our clients' networking experiences and making impactful contributions to our success in the tech industry!