Are you passionate about providing excellent customer support and fluent in Dutch? We are seeking a dedicated Dutch Customer Service Representative to join our team in Lisbon. In this position, you will play a crucial role in offering top-notch assistance and ensuring customer satisfaction across our diverse range of services.

Key Responsibilities for Dutch Customer Service in Lisbon

• Engage proactively with customers through various communication channels to address inquiries and resolve any issues smoothly and efficiently.
• Gain a comprehensive understanding of our products and services to support and cater to customer needs effectively.
• Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience, identifying opportunities for process enhancements.
• Maintain accurate records of customer interactions and feedback to contribute to service improvements and client satisfaction.
• Identify and present opportunities for upselling or cross-selling products and services tailored to customer requirements.
• Participate in team initiatives and projects aimed at enhancing customer service standards and processes.

Essential Qualifications and Skills for Dutch Customer Service

• Fluency in Dutch, with excellent verbal and written communication abilities.
• Proficiency in English to communicate effectively with an international team and client base.
• Proven experience in a customer service role or related field, with a strong focus on problem-solving and customer satisfaction.
• Familiarity with customer service software and CRM systems is highly desirable.
• Ability to thrive in a dynamic, fast-paced environment while maintaining a positive, adaptable attitude.
• Strong interpersonal skills with a customer-focused mindset, ensuring every interaction is positive and constructive.

Benefits of Joining Our Lisbon Team

• Competitive salary package along with a comprehensive range of benefits.
• Opportunities for professional development and career progression in a global organisation.
• Access to continual training to hone your customer service and communication skills.
• Flexible working arrangements to support a healthy work-life balance.
• An inclusive and collaborative work environment that values diversity and encourages innovation.

If you are enthusiastic about using your Dutch language skills to provide exceptional customer service, we invite you to apply for the Dutch Customer Service position in Lisbon. Join our team and contribute to our goal of delivering outstanding service to our valued clients!