Our company is seeking a dedicated German Customer Support representative to join our team in Hungary. This position is ideal for individuals who are passionate about customer service and thrive in a dynamic environment. You will play a crucial role in enhancing customer satisfaction by providing top-notch support and resolving inquiries effectively.

Key Responsibilities for German Customer Support Role

• Customer Assistance: Deliver excellent customer support by addressing inquiries and resolving issues promptly in both German and English.
• Problem Resolution: Analyze customer problems, identify solutions, and provide timely feedback and follow-up.
• Communication Management: Maintain clear communication with customers, ensuring they are informed at every stage of the support process.
• Data Entry and Documentation: Accurately document customer interactions and resolutions in the CRM system.
• Product Knowledge: Stay updated on product information and company policies to deliver accurate and relevant information to customers.

Required Skills and Experience

• Language Proficiency: Native or near-native proficiency in German and fluency in English (spoken and written).
• Customer Service Experience: A minimum of 1 year of experience in a customer support role or similar environment.
• Communication Skills: Strong verbal and written communication skills, with a customer-oriented approach.
• Problem-Solving Abilities: Ability to assess situations quickly and address issues professionally and effectively.
• Technical Skills: Familiarity with CRM software and proficiency in using standard office applications.

Benefits of Joining Our Team in Hungary

• Professional Growth: Opportunities for training and career advancement in a supportive environment.
• Inclusive Work Culture: Be part of a diverse and welcoming team that values differences and promotes collaboration.
• Competitive Compensation: Attractive salary package with performance-based incentives.
• Work-Life Balance: Enjoy flexible working hours and paid time off to maintain personal well-being.
• Comprehensive Health Benefits: Access to medical insurance and wellness programs.

Application Process for German Customer Support Position

If you are enthusiastic about delivering exceptional customer service and meet the qualifications listed above, we encourage you to apply. Please submit your CV along with a cover letter detailing your experience and passion for customer support. We look forward to potentially welcoming you to our dynamic team in Hungary, where your contributions can make a significant impact.