Join our dynamic team in Varna and help us shape the future of customer experience in the telecommunications sector! We are looking for a highly motivated and experienced professional to join our Regiocom team. If you are passionate about driving innovation and providing exceptional service, we want to hear from you.

Primary Responsibilities

• Deliver outstanding customer service, addressing inquiries and resolving issues in a timely manner.
• Maintain a deep understanding of our telecommunications products and services to educate and assist customers effectively.
• Collaborate with cross-functional teams to ensure smooth operational processes and high-quality service delivery.
• Utilise customer feedback to drive continuous improvement and enhance service offerings.
• Ensure all customer interactions are recorded accurately for future reference and analysis.
• Comply with company policies and maintain the highest standards of professionalism.

Required Qualifications and Skills

• Prior experience in the telecommunications sector or a customer service role is highly desirable.
• Strong problem-solving abilities with attention to detail and analytical skills.
• Exceptional communication and interpersonal skills, with a strong customer focus.
• Fluent in German and proficient in English; additional language skills are beneficial.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Proficient in using computer systems and telecommunications software platforms.

What We Offer

• Competitive salary package with the potential for performance-based bonuses.
• Career advancement opportunities within a leading European telecommunications company.
• Comprehensive training programs to enhance skills and knowledge.
• Located in Varna, offering a supportive and diverse work environment.
• Flexible working conditions to maintain a healthy work-life balance.

If you are enthusiastic about technology and thrive in a customer-centric environment, join us in Varna and make a difference! Apply today to become a vital part of our team and contribute to transforming telecommunications services.

Take the next step in your career and become part of our success story!