Join our innovative team in Bucharest, Romania, as a Croatian / Serbian Speaking Tech Support professional! If you are passionate about technology and have a knack for providing exemplary customer support, we want you on our team. Help us create a stellar customer experience for our Croatian and Serbian-speaking clients.

Key Responsibilities

• Provide exceptional technical support to Croatian and Serbian-speaking customers via phone, email, and other channels.
• Diagnose and troubleshoot technical issues, ensuring timely and effective resolution.
• Maintain an in-depth knowledge of our products and services to deliver accurate and thorough assistance.
• Record and document all customer interactions, feedback, and resolutions in the system.
• Collaborate with cross-functional teams to improve service quality and customer satisfaction.
• Adhere to company policies, procedures, and best practices to maintain professionalism.

Essential Qualifications and Skills

• Fluent in Croatian or Serbian, with excellent communication skills in both languages.
• Proficient in English, both spoken and written.
• Previous experience in tech support or a customer service role is highly desirable.
• Strong problem-solving capabilities and keen attention to detail.
• Ability to work efficiently in a dynamic, team-oriented environment.
• Familiarity with computer systems and technical troubleshooting processes.

Benefits Offered

• Competitive salary with opportunities for performance-based bonuses.
• Professional growth within a leading tech support provider.
• Comprehensive training and development programs.
• Collaborative and inclusive work environment located in Bucharest.
• Flexible work schedules to promote a work-life balance.

If you thrive in a technology-driven environment and are eager to contribute to customer success, apply today! Become a pivotal part of our team and join us on this exciting journey to elevate tech support services for our valued customers.

Embark on your career path in tech support by applying now and helping us succeed together!