Concentrix Spain is seeking customer-focused, motivated individuals to join our multilingual team in Italy. This is a fantastic opportunity to develop your career in customer experience with a leading global outsourcing provider, supporting internationally recognised brands. Join us in a dynamic, inclusive, and collaborative work environment, focused on your learning and professional growth.

Role Overview – Customer Service and Support Jobs in Italy for Concentrix Spain

• Deliver friendly and professional support to customers across phone, email, and chat channels in Italian and English.
• Assist customers with enquiries related to products, services, orders, technical issues, and account information.
• Provide solutions to customer queries and resolve issues promptly, maintaining high standards of customer satisfaction.
• Follow company procedures and ensure accurate case documentation in CRM systems.
• Work collaboratively with colleagues and management to achieve team targets and Key Performance Indicators (KPIs).
• Support the positive reputation of our international clients through a solution-oriented approach.
• Participate in ongoing training and development to enhance your customer service and technology skills.

Essential Qualifications for Multilingual Customer Service Careers in Italy

• Fluency in Italian (C1 level or above) and good command of English (B2 level minimum).
• Strong communication, active listening, and interpersonal skills.
• Previous experience in customer service, call centre, or BPO is a plus, but not essential.
• Reliable, organised, and able to handle multiple tasks in a fast-paced environment.
• Positive attitude, problem-solving mindset, and a customer-centric approach.
• High attention to detail and accuracy in data entry.
• Eligible to work in Italy (EU Passport or valid work permit/residency required).

Offer & Benefits – Join Concentrix Spain’s Multicultural Team in Italy

• Competitive salary with potential for performance-based bonuses.
• Comprehensive paid training to set you up for success.
• Modern, centrally-located office with excellent facilities and transport links.
• Supportive, international team environment and friendly atmosphere.
• Health insurance and additional benefits package.
• Opportunities for career progression and personal development within Concentrix Spain.
• Flexible working hours and work-life balance support.
• Regular team building activities and cultural events.

Why Choose a Customer Service Job in Italy with Concentrix Spain?

• Work for a world-renowned BPO employer supporting top global brands.
• Grow your skills in a stable, growing international business.
• Be part of an inclusive, multicultural, and diverse team environment.
• Benefit from long-term career and learning opportunities in customer service and technology.

How to Apply for Customer Service Careers in Italy at Concentrix Spain

If you are passionate about helping people, fluent in Italian and English, and ready to thrive in a professional customer experience role, please submit your CV in English. Join Concentrix Spain in Italy and take your career forward with us!