Do you have a passion for music and technology, along with a drive to deliver exceptional customer service to French-speaking clients? Join our dynamic team in Barcelona at Bose and help us create extraordinary audio experiences for our customers. If you're driven by innovation and strive to enhance customer satisfaction, this position might be the perfect fit for you.

Key Responsibilities for French Customer Support Specialist

• Provide outstanding customer support to French-speaking clients via phone, email, and chat, ensuring a seamless and positive experience.
• Address customer inquiries and resolve their issues promptly, ensuring high levels of customer satisfaction and loyalty.
• Stay well-informed about Bose products, promotions, and services to effectively assist customers and provide detailed product recommendations.
• Collaborate with internal teams to escalate and resolve complex customer issues efficiently.
• Document customer interactions meticulously and provide insights for service enhancements.
• Maintain professionalism and empathy in all interactions, reinforcing Bose’s commitment to customer excellence.

Essential Qualifications and Skills for the Customer Support Position

• Fluency in French, with exceptional written and verbal communication skills.
• Proficiency in English, enabling smooth interaction with international teams and stakeholders.
• Previous experience in customer support, service, or related roles is advantageous.
• Strong problem-solving abilities and adaptability in a fast-paced customer-focused environment.
• Familiarity with customer support software and CRM systems is a plus.
• Demonstrated ability to handle diverse customer scenarios with patience and empathy.

Benefits of Joining Our Bose Team in Barcelona

• Competitive salary and bonus structure aligned with performance excellence.
• Opportunities for career growth within a globally renowned company.
• Access to ongoing professional development and cutting-edge training resources.
• Flexible working arrangements to promote a healthy work-life balance.
• An inclusive and innovative workplace culture that embraces creativity and teamwork.

If you are ready to become an integral part of a forward-thinking team and champion customer satisfaction through your expertise, we encourage you to apply. Join us in Barcelona and contribute to delivering exceptional audio experiences and unparalleled service to our valued French-speaking clients!