Are you fluent in both German and Russian and passionate about customer interaction? Join our team in Regiocom as a Bilingual Customer Support Specialist. Your role will be instrumental in bridging communication and providing exceptional service to our diverse clientele.

Key Responsibilities for Bilingual Customer Support Specialist

• Provide timely and effective support to German and Russian-speaking customers through various communication channels including phone, email, and chat.
• Resolve customer queries and issues efficiently, ensuring high levels of customer satisfaction and retention.
• Maintain an in-depth understanding of our products and services to provide accurate information and resolve issues promptly.
• Collaborate with internal teams to relay customer feedback and suggest improvements for the service delivery process.
• Document customer interactions comprehensively to contribute to the development of better customer service strategies.
• Uphold the company's standards of professionalism and responsiveness in all client interactions.

Essential Qualifications and Skills for the Customer Support Role

• Fluency in both German and Russian, with exceptional written and verbal communication skills in both languages.
• Proficiency in English to ensure effective communication with international teams and stakeholders.
• Experience in customer service or related roles is preferred but not essential.
• Strong problem-solving skills and the ability to adapt in a dynamic, client-focused environment.
• Familiarity with customer relationship management (CRM) software is beneficial.
• Empathetic attitude and the ability to manage various customer scenarios with patience.

Benefits of Joining Our Team at Regiocom

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional advancement and career growth within the company.
• Access to ongoing training and development programmes to enhance your skills.
• Flexible work arrangements that support a balanced work-life schedule.
• A diverse and inclusive work environment that encourages creativity and collaboration.

If you are eager to utilise your language skills and contribute to exceptional client service at Regiocom, we invite you to apply for the Bilingual Customer Support Specialist position. Join us and play a vital role in enhancing customer satisfaction and extending our reach across German and Russian-speaking markets!