Are you fluent in French and passionate about providing exceptional service in the telecom industry? We invite you to join our team in Sofia as a French Customer Service specialist. Your fluency in French will be crucial in delivering outstanding assistance to our French-speaking clients.

Key Responsibilities for the French Customer Service Role in Sofia

• Provide top-tier customer service to French-speaking clients via phone, email, and chat, ensuring prompt resolution of inquiries and issues.
• Develop a thorough understanding of our telecom products and services to offer accurate and helpful guidance to clients.
• Identify and troubleshoot client issues, escalating when necessary to maintain client satisfaction and long-term retention.
• Collaborate with cross-functional teams to communicate customer feedback for service improvement.
• Maintain detailed records of client interactions to contribute to the development of better customer service practices.
• Maintain a high standard of professionalism and empathy in all client communications.

Essential Qualifications and Skills for the French Customer Service Role

• Fluency in French with excellent verbal and written communication skills.
• Proficiency in English to effectively communicate with international teams and stakeholders.
• Previous experience in customer service or related fields is preferred but not obligatory.
• Strong problem-solving abilities and the capacity to thrive in a fast-paced, dynamic environment.
• Familiarity with customer relationship management (CRM) systems is advantageous.
• A customer-focused attitude with patience and an aptitude for handling diverse client scenarios.

Benefits of Joining Our Team in Sofia

• Competitive salary and a comprehensive benefits package.
• Opportunities for career advancement and professional growth within the organisation.
• Access to continuous learning and development resources to refine your skills.
• Flexible working arrangements to support a balanced work-life schedule.
• An inclusive and collaborative work environment that encourages innovation and mutual respect.

If you are enthusiastic about using your language skills to offer exceptional customer service, we encourage you to apply for the French Customer Service position in Sofia. Join us in supporting our French-speaking clients and playing a key role in our telecom services!