Are you a dynamic leader with a passion for customer service and team management? We invite you to join our growing team in Sofia as a Team Leader. Your leadership skills will play a pivotal role in guiding our customer service team to deliver exceptional support to our clients.

Key Responsibilities for the Team Leader Role in Sofia

• Lead and manage a team of customer service representatives, fostering a positive and productive working environment.
• Monitor team performance, providing coaching and feedback to ensure high-quality customer service is consistently delivered.
• Identify and implement process improvements to enhance team efficiency and customer satisfaction.
• Act as a primary point of contact for resolving complex client issues and escalations.
• Collaborate with cross-functional teams to align service delivery with company objectives and client needs.
• Maintain accurate records and reporting of team activities and performance metrics.

Essential Qualifications and Skills for the Team Leader Role

• Proven experience in a leadership role within a customer service environment.
• Excellent communication skills in English to facilitate effective interaction with international teams and stakeholders.
• Strong organisational and problem-solving abilities with a focus on delivering results.
• Experience with customer relationship management (CRM) systems and analytical tools is advantageous.
• Demonstrable leadership skills with the ability to inspire and motivate a team.
• A proactive and customer-focused mindset with a commitment to excellence.

Benefits of Leading Our Team in Sofia

• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement and professional development within our global company.
• Access to continuous learning and leadership development resources.
• Flexible working arrangements to support a healthy work-life balance.
• An inclusive and supportive work environment that values innovation and mutual respect.

If you are enthusiastic about leading a talented team to deliver exceptional customer service, we encourage you to apply for the Team Leader position in Sofia. Join us in fostering an environment of excellence and making a significant impact on our service delivery!