Are you fluent in Russian and Polish with a passion for providing exceptional customer support? We are seeking a dedicated Customer Support Agent to join our dynamic team in Lisbon. Your linguistic skills will be essential in ensuring client satisfaction and maintaining the high-quality service we are renowned for.

Key Responsibilities for the Customer Support Agent in Lisbon

• Deliver top-tier support to Russian and Polish-speaking clients via phone, email, and chat, efficiently resolving their queries and issues.
• Develop a comprehensive understanding of our products and services to provide accurate and helpful assistance to clients.
• Identify, troubleshoot, and escalate customer issues when necessary to maintain high client satisfaction levels.
• Collaborate with internal teams to convey client feedback and contribute to service enhancements.
• Document all client interactions and service requests meticulously to support continuous improvement in customer experience.
• Exhibit professionalism and empathy consistently in all client communications.

Essential Qualifications and Skills for the Customer Support Agent Role

• Fluency in both Russian and Polish, with excellent verbal and written communication skills in both languages.
• Proficiency in English to effectively communicate within our international teams.
• Previous experience in customer service or a related field is beneficial but not mandatory.
• Strong problem-solving abilities and the capacity to work efficiently in a fast-paced environment.
• Familiarity with customer relationship management (CRM) systems is an advantage.
• A customer-focused attitude, with patience and the ability to manage diverse client interactions gracefully.

Benefits of Joining Our Team in Lisbon

• Competitive salary and a comprehensive benefits package.
• Opportunities for career advancement and professional development within the company.
• Access to ongoing learning resources and training programs to enhance your skills.
• Flexible working arrangements to support a healthy work-life balance.
• An inclusive and collaborative work environment that fosters innovation and diversity.

If you are enthusiastic about using your Russian and Polish language skills to deliver exceptional customer support, we invite you to apply for the Customer Support Agent role in Lisbon. Join our team and help us continue to provide exemplary service to our valued clients!