Are you a fluent German speaker with a passion for delivering excellent customer service? We are seeking a dedicated German Customer Support Agent to join our dynamic team in Lisbon. Your language skills and customer-centric approach will be essential in ensuring satisfaction and maintaining the high-quality service that Cognizant is known for.

Key Responsibilities for the German Customer Support Agent Role

• Provide exceptional support to German-speaking clients through various channels including phone, email, and chat, effectively resolving queries and issues.
• Develop a deep understanding of our products and services to deliver accurate and knowledgeable assistance.
• Identify and troubleshoot customer concerns, escalating issues when necessary to ensure client satisfaction.
• Collaborate with internal teams, sharing client feedback to contribute to continuous service improvements.
• Maintain detailed records of client interactions and support requests for continuous enhancement of the customer experience.
• Consistently demonstrate professionalism and empathy in all client communications.

Essential Qualifications and Skills for the German Customer Support Agent

• Fluency in German, with excellent verbal and written communication skills.
• Proficiency in English to communicate effectively with international teams.
• Previous experience in customer service or a related field is advantageous but not essential.
• Strong problem-solving skills and the ability to function efficiently in a fast-paced environment.
• Familiarity with customer relationship management (CRM) systems is preferred.
• A customer-first attitude, with patience and the ability to manage diverse client interactions gracefully.

Benefits of Joining Our Team in Lisbon

• Competitive salary and a comprehensive benefits package.
• Opportunities for career advancement and professional development within Cognizant.
• Access to ongoing learning resources and training programs to enhance your skills.
• Flexible working arrangements to promote a healthy work-life balance.
• An inclusive and collaborative work environment that embraces innovation and diversity.

If you are eager to apply your German language skills to deliver outstanding customer service, we welcome you to apply for the German Customer Support Agent position in Lisbon. Join our team at Cognizant and contribute to providing exemplary service to our valued clients!