Are you a team-oriented individual with a passion for customer service and leadership? We are looking for a dedicated and dynamic individual to join us as a Customer Service Team Leader in Riga. As a leader at Telus, you will be at the forefront of ensuring exceptional service delivery and motivating your team to achieve outstanding results.

Key Responsibilities for the Customer Service Team Leader

• Lead, motivate, and develop a team of customer service representatives to achieve performance objectives and high standards of service.
• Monitor and evaluate team performance through established metrics, providing feedback and coaching to drive continuous improvement.
• Facilitate effective communication within the team, ensuring information is shared promptly and accurately to support team objectives.
• Handle complex customer inquiries and escalations, ensuring timely and effective resolution in line with company policies.
• Collaborate with other teams and departments to ensure cohesive operations and a seamless customer experience.
• Identify opportunities for process improvements and implement solutions to enhance efficiency and customer satisfaction.

Essential Qualifications and Skills for the Customer Service Team Leader

• Proven experience in a customer service or supervisory role, demonstrating leadership and team management capabilities.
• Strong verbal and written communication skills in English; proficiency in additional languages is an advantage.
• Excellent problem-solving skills with the ability to handle challenging situations effectively and professionally.
• Familiarity with customer service software and CRM systems is preferred.
• Ability to work flexibly in a fast-paced and dynamic environment, adapting to changing priorities and demands.
• A customer-focused attitude and a commitment to delivering exceptional service.

Benefits of Joining Telus in Riga

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional development and career advancement within a global organisation.
• Access to ongoing training and resources to enhance leadership and customer service skills.
• Flexible working arrangements that support a healthy work-life balance.
• An inclusive, collaborative, and innovative work environment that values diversity.

If you are enthusiastic about leading a team to deliver exceptional customer service in a growing organisation, we invite you to apply for the Customer Service Team Leader role in Riga. Join our team at Telus and contribute to our mission of providing outstanding service to our valued customers!