Are you eager to provide exceptional customer service and fluent in Hebrew? We are looking for a passionate and adaptable Hebrew-speaking Customer Expert to join our team in Lisbon. In this role, you will be essential in delivering outstanding customer experiences and fostering satisfaction across our services.

Key Responsibilities for a Hebrew-speaking Customer Expert in Lisbon

• Engage with customers via various channels, providing timely and accurate information to address inquiries and resolve issues.
• Maintain an in-depth understanding of our products and services to effectively support customer needs.
• Collaborate closely with internal teams to ensure a seamless customer experience and identify areas for improvement.
• Document customer interactions and feedback to enhance service delivery and customer satisfaction.
• Proactively identify opportunities to upsell or cross-sell relevant products and services to meet customer needs.
• Contribute to team projects and initiatives aimed at improving customer service processes and standards.

Essential Qualifications and Skills for a Hebrew-speaking Customer Expert

• Fluency in Hebrew, with excellent verbal and written communication skills.
• Proficiency in English to engage with a multicultural team and stakeholders effectively.
• Proven experience in a customer service role or similar position, showcasing strong problem-solving skills.
• Familiarity with customer service software, CRM systems, or support ticket systems is advantageous.
• Ability to thrive in a fast-paced and dynamic environment, maintaining a positive attitude towards change.
• Strong interpersonal skills and a customer-centric approach, ensuring each interaction is positive and constructive.

Benefits of Joining Our Lisbon Team

• Competitive salary and a comprehensive benefits package.
• Opportunities for career growth and professional development within a thriving global company.
• Access to ongoing training to enhance your customer service and communication skills.
• Flexible working arrangements to promote a healthy work-life balance.
• An inclusive and collaborative work culture that values diversity and innovation.

If you are enthusiastic about utilising your Hebrew language skills to deliver exceptional customer service, we invite you to apply for the Hebrew-speaking Customer Expert position in Lisbon. Join our team and become a key contributor to our commitment to providing outstanding service to our valued customers!