Join our team as a German-speaking Hotel Claims Specialist and work from the comfort of your home in Portugal. We are looking for a dedicated and meticulous individual to handle hotel claims efficiently. This role offers the opportunity to work in a dynamic environment where attention to detail and excellent communication skills are highly valued. If you have a knack for customer service and a passion for the hospitality industry, we encourage you to explore this exciting opportunity.

Key Responsibilities in Hotel Claims Management

• Investigate and process claims related to hotel stays, ensuring thorough documentation and follow-up.
• Communicate effectively with hotel partners and customers to resolve claim issues promptly.
• Utilise claim management software to track, monitor, and report claim statuses regularly.
• Ensure compliance with company policies and regulations while processing claims.
• Provide exceptional client service by maintaining a customer-focused approach in all interactions.
• Collaborate with cross-functional teams to enhance claims processing procedures.
• Identify potential areas for process improvements to optimise efficiency and customer satisfaction.

Skills and Qualifications

• Fluent in German and proficient in English, with excellent communication skills in both languages.
• Previous experience in claims management, customer service, or a related field is advantageous.
• Strong analytical skills with attention to detail and accuracy in documentation.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Customer-oriented with a track record of providing excellent customer service experiences.
• Proficiency in using claim management software and computer applications.
• Problem-solving skills with the capability to handle challenging situations calmly.

Benefits of Joining Our Team

• Work from home with flexible hours tailored to your schedule.
• Be part of a global company with diverse opportunities for growth and development.
• Competitive remuneration package with potential for performance incentives.
• Engage in meaningful work that directly impacts customer satisfaction.
• Access to continuous training programs and professional development opportunities.
• Join a supportive and inclusive team environment that values innovation.

If you are a dedicated and detail-oriented professional with a passion for resolving claims and supporting customers, we invite you to apply. Join our team from Portugal and play a pivotal role in enhancing our hotel's claims resolution process!