We are seeking a meticulous and analytical Dutch-speaking Quality Analyst to join our team in Riga. This role is crucial in ensuring that our service delivery meets the highest standards of excellence. If you are passionate about quality assurance and have a keen eye for detail, we invite you to be a part of our dynamic environment and contribute to our commitment to excellence.

Key Responsibilities for Quality Assurance

• Monitor and evaluate service interactions to ensure compliance with quality standards and guidelines.
• Analyse data and compile reports to continuously enhance service quality.
• Provide feedback and recommendations to improve processes and systems.
• Collaborate with cross-functional teams to implement quality assurance initiatives.
• Conduct training and workshops to foster a culture of continuous improvement.
• Develop and update quality assurance documentation and procedures.
• Identify trends and insights to drive strategic quality efforts.

Essential Skills and Qualifications

• Fluency in Dutch and proficiency in English; additional language skills are an advantage.
• Previous experience in quality analysis or a related field is highly desirable.
• Strong analytical skills with the ability to interpret data effectively.
• Excellent communication skills with the capability to convey feedback constructively.
• Keen attention to detail and a passion for maintaining high standards.
• Proficiency in data analysis tools and quality management software.
• A proactive approach to identifying and solving problems.

Benefits of Joining Our Riga Team

• Become part of a leading organisation committed to quality and innovation.
• Competitive compensation package with performance-related bonuses.
• Opportunities for career development and continuous learning.
• A supportive and inclusive work environment that values diverse perspectives.
• Flexible work arrangements designed to promote work-life balance.
• Engage with a team of professionals dedicated to excellence and improvement.

If you are a detail-oriented analyst with a devotion to quality and improvement, we encourage you to apply. Join our team in Riga and play a vital role in advancing our quality assurance initiatives!