Workster is excited to announce a new opportunity for a French-speaking Customer Service role, available in Thessaloniki or remotely within Greece. Join a dynamic team working with a prominent technology company to deliver outstanding customer support.

Role Overview

• Interact with French-speaking customers using various communication channels such as phone, email, and live chat.
• Provide high-quality customer service, ensuring client needs are met with professionalism and efficiency.
• Identify customer issues, troubleshoot effectively, and offer practical solutions within designated timeframes.
• Escalate unresolved issues to relevant departments while maintaining documentation for reference and improvement.
• Collaborate closely with team members to resolve issues and close support tickets swiftly and accurately.
• Document processes, maintain detailed records, and report on common issues to help drive service improvements.

Required Qualifications

• Native or fluent proficiency in French (spoken and written) with excellent English skills (minimum B2 level).
• Minimum 1 year of experience in customer support, preferably in a fast-paced contact centre environment.
• Strong communication skills, capable of clearly conveying information to both technical and non-technical audiences.
• Ability to remain resourceful and pragmatic under pressure, coupled with exceptional problem-solving abilities.
• Proven record of working independently while being an excellent team player.

Why Join Us?

• Competitive salary package informed by your experience and performance.
• A role in a forward-thinking team that offers a supportive and inclusive workplace.
• State-of-the-art training programs and resources provided to help reach your professional best.
• Enjoy a convenient shift schedule from Monday to Friday, 8:00 AM to 6:00 PM.
• Benefits include private health insurance and transportation allowances.
• Potential opportunity for career progression and advancement.
• Inclusive remote work policy that supports work-life balance.

Application Process

If you are passionate about customer service and eager to work in an innovative environment, then this role is for you. Apply today by sending your resume and a cover letter detailing your relevant experience. We look forward to hearing from talented individuals who are keen to make a difference.