Regiocom is seeking talented individuals to join our team in Plovdiv, applying to a new role critical to our commitment to outstanding customer relations and efficient operations.

Key Responsibilities

• Liaise effectively with clients through multiple communication channels including phone, email, and live chat to provide exceptional service.
• Identify, diagnose, and resolve customer issues promptly, ensuring client satisfaction and loyalty.
• Maintain accurate records of client interactions, transactions, comments, and feedback for future reference and service enhancements.
• Collaborate with internal teams to address complex queries and achieve swift resolution of customer issues.
• Contribute to continuous process improvements by identifying recurring issues and proposing comprehensive solutions.
• Stay informed on industry trends and product updates to offer knowledgeable support and assistance to customers.

Essential Qualifications

• Proficient in German (spoken and written) and a strong command of English.
• Previous experience in customer support or a related field is advantageous but not required.
• Exceptional communication and interpersonal skills with the ability to simplify complex information.
• Strong problem-solving skills and the ability to work independently as well as within a team.
• Organised, attentive to detail, and able to manage multiple tasks efficiently.
• Proficient in using standard office software and CRM tools.

Why Work With Us?

• Competitive compensation packages based on experience and performance.
• Be part of a lively team dedicated to personal and professional growth within the company.
• Comprehensive training programs to enhance skills and career development.
• Flexible working arrangements promoting work-life balance.
• Prospects for advancement within a supportive and inclusive company culture.
• Employee benefits include health insurance and performance incentives.

How to Apply

If you are enthusiastic about delivering excellent customer service and looking for a new challenge in a vibrant workspace, we invite you to apply. Please send your CV along with a cover letter explaining your motivation and relevant experience. We are eager to discover individuals who are ready to contribute to our success.