Hoist Portugal is seeking a proactive and customer-oriented individual to join our dynamic team as a Customer Support Specialist fluent in French. This full-time role is a fantastic opportunity for anyone eager to provide exceptional service in a growing and innovative company.

Responsibilities

• Effectively manage customer inquiries through various channels such as phone, email, and chat, ensuring timely and professional responses.
• Assist customers with product-related questions, troubleshooting, and providing solutions to enhance their experience.
• Keep accurate records of customer interactions, transactions, and feedback to improve service quality.
• Collaborate closely with internal teams to resolve complex issues swiftly and efficiently.
• Maintain up-to-date knowledge of our products and services to offer informed assistance to customers.
• Identify opportunities to enhance customer satisfaction and loyalty by suggesting solutions and improvements.

Required Skills and Qualifications

• Fluent in French with strong communication skills in English.
• Previous experience in customer support or a related role is beneficial but not mandatory.
• Excellent communication and interpersonal skills with the ability to convey information clearly.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Capable of working independently as well as part of a team in a fast-paced environment.

Benefits of Working With Us

• Competitive salary and performance-based incentives.
• Career progression opportunities within a growing and innovative company.
• Comprehensive training and professional development programs.
• A supportive work environment that values diversity and inclusion.
• Flexible working conditions to promote a healthy work-life balance.
• Access to employee benefits such as health insurance and wellness programs.

Application Process

If you are dedicated to providing outstanding customer support and are looking for a new challenge in a vibrant work setting, we would love to hear from you. Please submit your CV along with a cover letter explaining your interest and relevant experience in the role. Join us at Hoist Portugal and become part of a team committed to excellence and innovation in customer service.