Foundever is searching for a talented and customer-focused individual to join our team as a Customer Support Specialist fluent in French. This exciting opportunity is ideal for someone passionate about delivering exceptional customer experiences in a supportive and dynamic environment.

Main Responsibilities

• Respond to customer inquiries via phone, email, and live chat, ensuring professional and prompt service.
• Provide assistance with product-related queries, troubleshoot issues, and offer tailored solutions to improve customer satisfaction.
• Document customer interactions, feedback, and transactions in our CRM system for continuous service improvement.
• Collaborate with cross-functional teams to resolve complex customer issues efficiently.
• Stay informed about updates and changes to our products and services to provide accurate information to customers.
• Identify and propose opportunities to enhance customer satisfaction and retention.

Skills and Qualifications

• Fluency in French and excellent communication skills in English are essential.
• Previous experience in customer support or a related field is an advantage but not a requirement.
• Strong communication and interpersonal skills with the ability to convey information clearly and effectively.
• Proficient problem-solving skills with attention to detail and accuracy.
• Skilled in using Microsoft Office Suite and basic computer applications.
• Ability to thrive in a fast-paced environment, working both independently and as part of a team.

Benefits of Joining Our Team

• Competitive salary with performance-based bonuses.
• Opportunities for career advancement and professional growth within the company.
• Comprehensive training and development programs.
• A diverse and inclusive work environment that promotes work-life balance.
• Flexible working conditions to accommodate individual needs.
• Access to health insurance and wellness initiatives.

Application Procedure

If you are passionate about providing excellent customer support and looking for a new challenge, we encourage you to apply. Please submit your CV along with a cover letter detailing your experience and motivations for the role. Join Foundever and be a part of our team committed to delivering remarkable service and innovation.