Our esteemed company is looking for a diligent and solution-driven individual to join our team as an Operations Account Manager in Sofia. This pivotal role offers an exciting opportunity to drive operational success and maintain strong relationships in a collaborative and innovative atmosphere.

Key Responsibilities for Operations Success

• Develop and maintain client relationships, ensuring effective communication and understanding of their needs and objectives.
• Oversee daily operations and coordinate with cross-functional teams to ensure timely delivery of services.
• Analyse and report on operational efficiencies, performance metrics, and client satisfaction levels.
• Identify and resolve operational issues promptly to enhance client satisfaction and maintain service excellence.
• Collaborate with the sales and finance teams to support business growth and financial planning.
• Stay informed about industry trends and best practices to proactively address potential operational challenges.

Essential Skills and Qualifications

• Proven experience in operations or account management, preferably within a similar industry.
• Strong interpersonal and communication skills, with a proficiency in English.
• Exceptional organisational skills with the ability to manage multiple projects and deadlines effectively.
• Analytical mindset with a focus on solving complex problems swiftly and efficiently.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work independently while collaborating effectively with diverse teams.

Opportunities and Benefits

• Competitive salary complemented by performance-based incentives.
• Prospects for career advancement and personal development within the company.
• Inclusive and supportive work environment promoting teamwork and innovation.
• Flexible working hours to support a healthy work-life balance.
• Access to health benefits, insurance plans, and wellness programmes.

Application Process for Enhanced Career

If you are a proactive individual with a passion for operational excellence and customer satisfaction, we invite you to apply. Please submit your CV alongside a cover letter highlighting your relevant experience and enthusiasm for joining our team. Embark on a fulfilling career journey as an Operations Account Manager with us in Sofia, and drive operational success and customer satisfaction in a leading company.