Our forward-thinking company is seeking a dedicated and skilled Hebrew Customer Service Specialist to join our team in Lisbon, Portugal. This role provides an exciting opportunity to deliver exceptional customer support, ensuring optimal satisfaction and engagement in a dynamic, multicultural environment.

Key Responsibilities for Customer Service Excellence

• Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
• Resolve customer issues efficiently, maintaining high standards of service delivery.
• Collaborate with cross-functional teams to address and resolve complex service issues.
• Document interactions and update customer information accurately in the system.
• Proactively identify customer needs and recommend suitable solutions.
• Stay informed about company products, services, and policies to enhance customer interactions.

Essential Skills and Qualifications

• Fluency in Hebrew and excellent communication skills in English.
• Proven experience in customer service or support roles, preferably in a fast-paced environment.
• Strong problem-solving skills and the ability to handle challenging situations calmly and effectively.
• Ability to work collaboratively within a diverse, multi-cultural team.
• Proficiency in using customer service software and Microsoft Office applications.
• Attention to detail and a customer-centric mindset.

Opportunities and Benefits

• Competitive salary complemented by performance-based incentives.
• Career development opportunities within a growing international company.
• A supportive and inclusive work environment that fosters teamwork and innovation.
• Flexible working hours to maintain a healthy work-life balance.
• Access to comprehensive health benefits and wellness programs.

Application Process

If you are passionate about delivering exceptional customer service and thrive in a diverse, multilingual setting, we encourage you to apply. Please submit your CV along with a cover letter detailing your relevant experience and motivation to join our team. Embark on a rewarding career as a Hebrew Customer Service Specialist with us in Lisbon, where you can make a significant impact on customer satisfaction and service excellence.