About Us:

Join our team at a leading BPO company in Lisbon, Portugal, dedicated to providing exceptional customer support for a wide range of digital services and products. We are committed to being the go-to solution for users worldwide, helping them navigate and maximise their online experiences.

Key Responsibilities in Customer Support

• Provide outstanding customer service to Russian-speaking users via phone, email, and live chat.
• Resolve inquiries related to account management, technical troubleshooting, and general support.
• Ensure that users are informed about product features, updates, and enhancements.
• Escalate complex issues to higher-level support or technical teams as needed.
• Maintain accurate and up-to-date customer records in the CRM system.
• Collaborate with team members to improve service quality and customer satisfaction.

Essential Skills and Qualifications for Russian Speaking Support

• Native or proficient Russian speaker with excellent writing and verbal communication skills.
• Proficiency in English to facilitate communication within the team and with clients.
• Prior experience in customer support or a client-facing role is preferred.
• Strong problem-solving abilities with a focus on delivering user-centric solutions.
• Familiarity with CRM tools and customer service software.
• Ability to work in a dynamic, fast-paced environment and manage multiple priorities.

Opportunities and Benefits in Lisbon

• Competitive salary with opportunities for performance-based incentives.
• Comprehensive health insurance and wellness programmes.
• Opportunity to work within a diverse and multicultural team.
• Modern and well-equipped office space in Lisbon with access to public transport.
• Continuous learning and development opportunities to enhance your career.
• Flexible working hours to support work-life balance.

Application Process

If you are an enthusiastic individual with a passion for customer service and fluency in Russian, we would love to have you on board. Please submit your CV and a cover letter detailing your relevant experience and motivation to join our team. We look forward to your application as we continue to deliver exceptional service to our users worldwide.