We are seeking a motivated and customer-focused individual to join our team in Lisbon as a Spanish-Speaking Customer Advisor specialising in Payment Solutions. This role offers a fantastic opportunity to work with a dynamic team and provide exceptional support in the financial services sector.

Role Responsibilities

• Customer Interaction: Handle inbound and outbound communications with Spanish-speaking customers regarding payment solutions and account inquiries.
• Problem Solving: Assist customers in resolving issues related to transactions, billing discrepancies, and service inquiries while maintaining a customer-focused approach.
• Account Management: Provide guidance and support in managing customer accounts, including updates, security checks, and troubleshooting.
• Service Excellence: Ensure a high level of customer satisfaction by delivering timely and professional responses to customer queries.
• Collaboration: Work closely with cross-functional teams to enhance service delivery and implement customer feedback.

Qualifications and Skills

• Language Proficiency: Native or fluent Spanish speaker with excellent verbal and written communication skills.
• Customer Service Experience: Previous experience in a customer service role is preferred, especially within payment solutions or the financial services industry.
• Problem-Solving Abilities: Strong analytical and problem-solving skills to effectively manage and resolve customer issues.
• Technical Aptitude: Comfortable using digital platforms and CRM systems to track customer interactions and service requests.
• Adaptability: Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Flexibility: Willingness to work in rotating shifts, including weekends and holidays, as required.

Why Join Us

• Career Development: Opportunities for growth and career advancement in an innovative company.
• Diverse Work Environment: Join a multicultural and inclusive team that values diverse perspectives and experiences.
• Comprehensive Training: Receive in-depth training and ongoing support to excel in your role.
• Competitive Compensation: Benefit from a competitive salary and performance-based incentives.
• Employee Benefits: Access to health and wellness programmes, along with company-sponsored events and activities.

Application Process

If you are an enthusiastic and driven individual ready to provide outstanding customer support in payment solutions, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in joining our team in Lisbon. Be part of a leading company committed to delivering exceptional service to customers worldwide!