Join an innovative team in Sofia as an F & A Customer Care Specialist with one of the leading companies in the industry. This role is perfect for individuals adept at delivering exceptional customer service while balancing finance and administration duties in a dynamic environment.

Key Responsibilities

• Customer Support: Provide exceptional support to clients through various channels, including phone, email, and live chat, ensuring swift and effective resolution of their queries.
• Account Management: Manage client accounts with precision, including updating details and processing transactions accurately.
• Billing Inquiries: Address billing questions and issues promptly to maintain client satisfaction and accurate financial records.
• Documentation: Maintain comprehensive records of client interactions and transactions, ensuring data integrity and compliance with company standards.
• Collaboration: Work closely with finance and administration teams to ensure seamless operations and client service delivery.

Qualifications and Experience

• Customer Service Skills: Demonstrated ability to deliver customer-centric solutions and maintain high satisfaction levels.
• Attention to Detail: Exceptional attention to detail, especially in managing financial transactions and client communication.
• Communication Skills: Excellent verbal and written communication skills in English, enabling clear and professional client interactions.
• Problem-Solving Ability: Strong analytical skills with a proactive approach to identifying and resolving client issues.
• Technical Proficiency: Familiarity with CRM software and office productivity tools.
• Industry Knowledge: Prior experience in finance and administration or customer service in a similar role is desirable.

What We Offer

• Attractive Salary: Competitive compensation package that rewards your expertise and contributions.
• Benefits Package: Access to private health insurance and wellness programmes post-probation.
• Collaborative Environment: Become part of a dynamic and supportive team committed to excellence.
• Career Development: Opportunities for growth and progression within a leading company.
• Flexible Work Options: Possibility of flexible scheduling and remote work based on role requirements.

Application Process

If you are enthusiastic about providing top-tier financial and administrative support in a customer care setting, we invite you to apply. Please submit your CV and a cover letter detailing your relevant experience and motivation for joining our Sofia team. Embrace a promising career path with a company dedicated to operational success and client satisfaction!