Join our dynamic team in Belgrade as the Head of Casino Services, a role crafted for passionate leaders eager to drive exceptional service in the iGaming industry. This position is ideal for those who excel in managing casino operations and are committed to delivering top-tier service in an innovative environment.

Key Responsibilities for Head of Casino Services

• Operations Management: Oversee and optimise daily casino operations, ensuring seamless service delivery and adherence to industry standards.
• Team Leadership: Lead and mentor a team of casino service professionals, fostering a culture of excellence and teamwork.
• Strategic Development: Develop and implement innovative strategies to enhance service quality and operational efficiency.
• Customer Engagement: Collaborate with customer service teams to ensure a high level of client satisfaction and address any service-related inquiries promptly.
• Compliance Oversight: Ensure all operations meet regulatory requirements and company policies, maintaining a safe and compliant environment.
• Stakeholder Collaboration: Partner with internal and external stakeholders to support business objectives and drive continuous improvement.

Qualifications and Experience Required

• Leadership Skills: Proven ability to lead and manage diverse teams in a fast-paced environment.
• Operational Expertise: Significant experience in casino operations or a similar role within the iGaming industry.
• Strategic Planning Abilities: Demonstrated experience in creating and implementing strategic plans that improve service delivery and business performance.
• Communication Skills: Excellent verbal and written communication skills in English, with the ability to effectively interact with stakeholders at all levels.
• Analytical Skills: Strong analytical skills to assess and optimize operational processes.
• Industry Knowledge: Comprehensive understanding of the iGaming industry and casino management.

Our Offer to You

• Competitive Salary: A rewarding compensation package that recognises your contribution and leadership.
• Extensive Benefits: Access to private healthcare and well-being programmes post-probation.
• Supportive Environment: Join a team dedicated to fostering a collaborative and innovative work culture.
• Career Progression: Opportunities for personal and professional growth within a leading international company.
• Flexible Working Options: Availability for flexible scheduling and remote work based on role requirements.

How to Apply

If you are a visionary leader ready to make a significant impact in the casino services domain, we would love to hear from you. Please submit your CV and a detailed cover letter highlighting your relevant experience and your passion for joining our Belgrade team. Step into a leadership role with a company committed to excellence and success in the global iGaming landscape!