We are thrilled to announce an exciting opportunity for an Italian-speaking Airbnb Aircover Customer Specialist in Lisbon. This role is perfect for individuals who are passionate about providing exceptional customer service and ensuring a delightful customer experience. Join a dynamic team and be the front line of Airbnb support.

Key Responsibilities of the Customer Specialist

• Customer Interaction: Provide a positive and helpful experience by addressing customer inquiries and concerns via different communication channels.
• Issue Resolution: Resolve customer issues related to Aircover, ensuring that they receive the best possible support and resolution in a timely manner.
• Collaboration: Work collaboratively with other departments to resolve complex customer issues and improve processes.
• Documentation: Accurately record customer interactions and ensure detailed documentation of issues and solutions.
• Feedback Implementation: Gather customer feedback and suggestions for improving the Aircover experience.

Qualifications and Skills Required

• Language Skills: Proficiency in Italian (C1/C2 level) and good English skills (B2 level).
• Customer Service Experience: Previous experience in a customer service role, preferably in a BPO or similar environment.
• Problem-Solving: Strong problem-solving skills with the ability to think critically and creatively.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers.
• Flexibility: Availability to work in shifts, including weekends and holidays, as needed.

The Offer

• Competitive Salary: Attractive base salary with performance bonuses.
• Health Benefits: Access to private health insurance and wellness programs.
• Career Growth: Opportunities for professional development and career advancement.
• Vibrant Workplace: Work in a multicultural team in a modern office environment in Lisbon.
• Relocation Support: Assistance for candidates willing to relocate to Lisbon.

Application Process

If you are enthusiastic about joining our team in Lisbon and making a meaningful impact as an Italian-speaking customer specialist, we would love to hear from you. Please submit your CV, along with a cover letter detailing your experience and passion for customer service. Join us in delivering exceptional service and ensuring trusting Airbnb experiences!