We are delighted to offer an exciting opportunity for a Czech-speaking Customer Service Representative in Sofia. This role is perfect for those who are enthusiastic about delivering excellent customer service and wish to be part of a dynamic international team. Join us and be a key contributor to delivering exceptional customer experiences.

Key Responsibilities for Czech-speaking Customer Service Representative

• Customer Engagement: Engage with customers using multiple communication channels, providing a helpful and positive experience.
• Problem Resolution: Effectively resolve customer queries and issues, ensuring customer satisfaction and timely resolution.
• Collaboration: Work in close coordination with other departments to address complex customer inquiries and suggest improvements.
• Accurate Documentation: Maintain precise records of customer interactions and document issues and solutions comprehensively.
• Feedback Utilisation: Gather customer feedback to forge improvements in service delivery and enhance customer satisfaction.

Required Qualifications and Skills

• Language Proficiency: Fluency in Czech (C1/C2 level) and solid command of English (B2 level).
• Customer Service Experience: Previous experience in a customer service capacity, ideally within a BPO or similar setting.
• Problem-Solving Abilities: Exceptional problem-solving skills with an innovative and analytical approach.
• Communication Skills: Strong verbal and written communication skills to engage effectively with customers.
• Flexibility and Adaptability: Willingness to work in a shift-based schedule, including weekends and holidays.

The Offer

• Competitive Remuneration: Attractive salary with performance-based bonuses.
• Health Benefits: Comprehensive health insurance and wellness programs.
• Career Development: Opportunities for professional growth and career advancement.
• Innovative Work Environment: Work within a diverse, multicultural team in a modern office setting in Sofia.
• Relocation Support: Assistance for candidates relocating to Sofia from other regions.

Application Process

If you are ready to take on the challenge as a Czech-speaking Customer Service Representative in Sofia, we would love to hear from you. Please submit your CV alongside a cover letter detailing your customer service experience and commitment to providing outstanding service. Join us and contribute to creating remarkable customer experiences!