Join a dynamic and forward-thinking organisation where your skills as a Quality Assurance (QA) and Training professional can truly shine. We are looking for an experienced French QA/Trainer to join our team and contribute to the success of our operations by upholding the highest quality standards and offering exceptional training to our team members.

Key Responsibilities

• Develop and implement comprehensive QA processes and ensure their alignment with the company's objectives.
• Conduct regular quality audits and provide actionable feedback to enhance service delivery.
• Design, develop, and deliver effective training programs tailored to both new hires and current employees.
• Collaborate with various departments to identify training needs and assess current training program effectiveness.
• Maintain detailed records and analyse training data to inform future strategies and improvements.
• Stay updated with industry best practices and integrate them into training and QA procedures.

Required Skills and Qualifications

• Fluent in French with excellent communication skills in English.
• Proven experience in quality assurance and training, preferably within the BPO or outsourcing industry.
• Strong analytical skills and attention to detail to ensure service excellence.
• Demonstrable ability to develop comprehensive training materials and deliver engaging training sessions.
• Familiarity with quality assurance software and methodologies is a plus.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

Compensation and Benefits

• Competitive salary commensurate with experience and expertise.
• Performance-based bonuses and incentives.
• Comprehensive health and wellness programs.
• Opportunities for professional growth and career development.
• Access to cutting-edge training resources and industry insights.
• A positive and inclusive work culture that values collaboration and innovation.

If you are a highly motivated, detail-oriented QA and Training specialist with a passion for excellence, we encourage you to apply. Join us and become a crucial part of our mission to deliver exceptional service and continuous improvement across all operations.