Join our dynamic team as a French Customer Service Advisor, working remotely from the comfort of your home in Portugal. We are seeking a dedicated professional with a passion for customer care and the ability to deliver exceptional service to our French-speaking clientele. As part of our innovative company, your role will be crucial in ensuring customer satisfaction and fostering loyalty through effective communication and problem-solving.

Key Responsibilities for French Customer Support

• Provide outstanding customer service through various channels including phone, email, and chat, ensuring all customer inquiries are addressed promptly and effectively.
• Maintain comprehensive and up-to-date knowledge of our products and services to assist customers accurately.
• Identify customer needs and offer appropriate solutions or alternatives in line with company guidelines.
• Handle and resolve customer complaints with professionalism, ensuring high satisfaction levels.
• Document and update customer interactions in our CRM system, ensuring precise and comprehensive records.
• Collaborate with internal teams to resolve complex issues and follow up on customer requests.
• Contribute to customer experience improvements by providing feedback and suggestions based on customer interactions.

Required Skills and Qualifications for Customer Service in French

• Native or fluent proficiency in French, with excellent verbal and written communication skills.
• Good command of the English language, with a minimum B2 level necessary for internal communication.
• Previous experience in a customer service or support role is an asset.
• Strong problem-solving abilities and a customer-focused approach to dealing with inquiries and issues.
• Adequate computer skills and familiarity with CRM systems and communication tools.
• Ability to work independently, manage time effectively, and meet deadlines in a remote work environment.
• Highly organised, detail-oriented, and capable of multitasking in a dynamic setting.

Compensation and Benefits for Customer Advisors in Portugal

• Competitive salary with performance-based incentives.
• Fully remote work setup, providing flexibility and work-life balance.
• Comprehensive training program to ensure a smooth onboarding process.
• Access to professional development opportunities and career growth within the company.
• Reimbursement for home office equipment and internet connectivity costs.
• Health insurance and wellness programs available for all employees.
• A collaborative and inclusive company culture that values employee wellbeing and career progression.

If you are a proactive and empathetic customer service professional, fluent in French and eager to work in a remote environment, we encourage you to apply. Be a part of our continued success in delivering exceptional service to our valued customers from the comfort of your home in Portugal.