Are you enthusiastic about providing exceptional customer service and fluent in Estonian? Join our esteemed team as a Customer Care Specialist in Athens and contribute to delivering top-notch service to our valued customers. Our innovative company is seeking a skilled professional who thrives in a dynamic and multicultural environment. Your role will be central to ensuring customer satisfaction and promoting loyalty through excellent communication and problem-solving abilities.

Key Responsibilities for Estonian Customer Support

• Deliver outstanding customer service via phone, email, and chat, promptly addressing customer inquiries and providing effective solutions.
• Gain and maintain a deep understanding of our products and services to assist customers accurately and efficiently.
• Identify customer needs and recommend suitable solutions that adhere to company policies.
• Handle customer complaints with professionalism, ensuring optimal customer satisfaction.
• Document and update all customer interactions in the CRM system to ensure accurate records.
• Collaborate with internal teams to resolve complex issues and follow up on customer needs.
• Contribute to the improvement of the customer experience by providing insights and suggestions based on interactions.

Essential Skills and Qualifications for the Estonian Customer Care Specialist

• Native or fluent proficiency in Estonian, with excellent verbal and written communication skills.
• Proficient in English, with a minimum B2 level for effective internal communication.
• Experience in customer service or support roles is advantageous.
• Exceptional problem-solving skills with a customer-centered approach to service.
• Competency in using computer systems and familiarity with CRM tools is desirable.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Highly organized, detail-oriented, and capable of multitasking efficiently.

Compensation and Benefits for the Estonian Customer Care Role

• Competitive salary complemented by performance-based incentives.
• Opportunities for career growth and professional development within the company.
• A comprehensive training program to support your success from the start.
• Health insurance coverage and access to wellness programs.
• A vibrant and inclusive company culture that promotes employee wellbeing and career advancement.
• Meal allowance and access to employee discounts with local and international partners.

If you are a proactive and dedicated customer service professional fluent in Estonian, and you are excited to contribute to a leading customer-centric company, we encourage you to apply. Join us in delivering exceptional service to our customers in Athens and be a part of our thriving team.