Are you passionate about gaming and fluent in French? Join our team as a French Customer Support Agent and provide top-tier support to players from around the world! We're searching for enthusiastic, customer-focused individuals who want to be part of a vibrant and innovative international company in the iGaming industry.

Key Responsibilities in French Gaming Customer Service

• Deliver exceptional customer support in French and English via live chat, email, and phone.
• Assist players with inquiries related to accounts, payments, gameplay, and promotions.
• Resolve technical issues and troubleshoot common user problems with empathy and professionalism.
• Collaborate with internal teams to escalate and resolve complex cases efficiently.
• Maintain up-to-date knowledge of gaming products, casino rules, and ongoing promotions.
• Provide feedback on customer experiences to contribute to ongoing service improvement.

Skills and Qualifications for Success in French iGaming Support

• Native or fluent proficiency in French, with strong written and verbal communication skills; English fluency is required.
• Previous experience in customer service, call centres, hospitality, or gaming is advantageous.
• Excellent problem-solving abilities and attention to detail.
• Friendly, empathetic, and solution-focused mindset with a passion for gaming.
• Competence in using computers, CRM systems, and basic MS Office applications.
• Adaptable to rotational shifts, including evenings, weekends, and holidays.

Benefits and Rewards for French Customer Support Agents

• Competitive salary with opportunities for regular performance bonuses.
• Comprehensive health and wellness benefits package.
• Training and ongoing development to support your career growth.
• Multicultural, inclusive, and friendly work environment.
• Team-building events and exciting activities within the gaming industry.
• Flexible working patterns with shift-based scheduling.

Why Join Our French Gaming Customer Support Team?

• Be part of a leading, international company at the forefront of the gaming and sports betting industry.
• Work alongside talented colleagues in a welcoming and supportive atmosphere.
• Play a crucial role in delivering outstanding player experiences.
• Access real opportunities to advance your career within a dynamic organisation.

If you are passionate about gaming, eager to help others, and ready to represent an innovative brand in the French-speaking gaming market, we want to meet you!

Apply now to join our team as a French Customer Support Agent and start your journey in the thriving world of iGaming customer service!