Are you fluent in Polish and passionate about helping others? Join our expanding customer support team in Lisbon and be part of a dynamic, international environment in the fast-growing iGaming industry. We're seeking enthusiastic, service-oriented individuals who are ready to deliver outstanding player support for a top global brand.

Key Responsibilities in Polish Customer Support for iGaming

• Provide excellent customer service in Polish and English via live chat, email, and phone to players across the globe.
• Support users with enquiries related to accounts, payments, bonuses, gameplay, and promotions.
• Troubleshoot technical issues efficiently, maintaining empathy and professionalism.
• Collaborate closely with internal departments to resolve complex or escalated cases swiftly.
• Stay up-to-date on gaming products, casino rules, and ongoing promotions to guide and advise players accurately.
• Share valuable feedback on customer trends and user experience to help improve our services.

Skills and Qualifications for Polish-Speaking Customer Support

• Native-level or fluent Polish, with clear and effective communication skills in both Polish and English.
• Previous experience in customer service, call centres, hospitality, online support, or the gaming sector is advantageous.
• Strong problem-solving skills, attention to detail, and ability to work independently.
• Empathetic, friendly, and dedicated to delivering solutions for customer needs.
• Comfortable using computers, CRM tools, and standard office software (e.g., MS Office).
• Adaptability to rotational shifts, including evenings, weekends, and public holidays.

Benefits and Rewards for Polish Customer Service Representatives in Lisbon

• Competitive base salary with regular performance-based bonuses.
• Comprehensive health and wellness benefits for you and your family.
• Paid initial training and continual professional development to support your growth.
• Inclusive, multicultural, and collaborative team environment.
• Regular team events and activities within the vibrant iGaming sector.
• Flexible, shift-based work patterns to suit your lifestyle.

Why Build Your Customer Support Career with Us in Lisbon?

• Be part of an innovative, international company at the forefront of gaming and entertainment.
• Join a supportive team culture where your ideas and contributions are valued.
• Develop sought-after skills in a high-demand industry with real opportunities for advancement.
• Experience life in Lisbon—one of Europe’s most exciting and cosmopolitan cities.

If you are passionate about delivering great service, ready to support Polish-speaking players, and keen to represent a leading name in iGaming, we want to hear from you!

Apply now to become a Polish Speaking Customer Support Agent in Lisbon and start your journey within a thriving international business!