Are you fluent in German and passionate about providing outstanding customer support while helping drive sales success? We are seeking a motivated and service-oriented individual to join our international team in Munich as a German Speaking Customer Service / Sales Support specialist. This is a fantastic opportunity to work at the interface of customer care and sales, supporting both our business clients and internal teams in a thriving, tech-driven environment.

Key Responsibilities – German Speaking Customer Service and Sales Support Careers in Munich

• Deliver prompt, professional, and empathetic service to customers via phone, email, and live chat in German and English.
• Assist clients with product enquiries, order processing, billing, and account administration, ensuring an exceptional customer experience.
• Support the sales team by preparing quotations, coordinating order fulfilment, and managing sales documentation.
• Proactively identify and resolve issues, escalating complex cases to specialist teams as necessary.
• Maintain accurate customer records, update CRM systems and track open cases through to resolution.
• Collaborate with cross-functional teams including Logistics, Product, and Account Management to ensure smooth customer journeys.
• Share customer insights with sales and product teams to improve processes and service quality.
• Continuously seek opportunities to optimise workflows and enhance both customer satisfaction and internal efficiency.

Essential Skills and Qualifications – Customer Service and Sales Support Jobs in Munich

• Excellent verbal and written communication skills in German (native/fluent) and good command of English.
• Experience (1+ years preferred) in Customer Service, Sales Support, or related client-facing roles within an international environment.
• Strong organisational skills with the ability to multitask, prioritise and deliver to deadlines in a fast-paced setting.
• Competent with MS Office and CRM or ERP software (e.g., Salesforce, SAP, or similar).
• Attention to detail with a proactive and solution-oriented approach to customer requests and challenges.
• Team player able to work collaboratively and foster positive relationships across departments.
• Eligibility to work in Germany or willingness to relocate to Munich (relocation support provided).

Benefits & Rewards – German Speaking CS and Sales Support Roles in Munich

• Competitive salary, annual performance reviews, and results-based bonuses.
• Hybrid flexible working model with office and remote options from our modern Munich office.
• Comprehensive health insurance, generous paid holiday, and wellness programmes supporting your wellbeing.
• Personal and professional development through tailored training, language courses, and ongoing learning resources.
• Opportunity to build a career path into Account Management, Sales Operations, or Customer Success roles.
• Inclusive and supportive team culture, embracing diversity and encouraging new ideas.

Why Shape Your Customer Service / Sales Support Career with Us in Munich?

• Play a vital role in delivering an outstanding customer journey for our growing international client base.
• Work with experienced professionals in a dynamic, friendly, and collaborative environment.
• Take ownership of your development, with coaching, mentorship, and structured advancement opportunities.
• Contribute to a forward-thinking company that values innovation, quality, and ethical business practices.
• Make a daily impact on both customers and the success of our sales organisation.

If you are ready to take your customer service and sales support skills to the next level and thrive within an international team in Munich, apply today and help us deliver best-in-class client experiences throughout the German-speaking market!