Join our expanding team in Lisbon as a Swedish Customer Service Specialist and deliver world-class support on behalf of a leading multinational company in the Fintech industry. This on-site, full-time role is your gateway to a dynamic and multicultural workplace, with opportunities for growth and skill development. If you are fluent in Swedish and passionate about helping customers, we would love to hear from you!

Responsibilities – Swedish Customer Service Jobs in Lisbon

• Deliver exceptional customer service to Swedish-speaking clients, handling money transfer and financial service enquiries with accuracy and care.
• Communicate effectively via phone, chat, and email in both Swedish and English to address questions, resolve problems, and manage requests.
• Investigate and resolve transaction-related issues promptly, ensuring every customer is satisfied with the outcome.
• Maintain a positive, professional attitude, acting as an ambassador for our international Fintech partner.
• Escalate complex or sensitive cases following company protocols and ensure effective resolution.
• Record all customer interactions, decisions, and solutions in company systems with a high level of detail.

Skills and Qualifications – Swedish-Speaking Support Careers in Portugal

• Native or near-native fluency in Swedish (C1 level) with strong English (B2 minimum) communication skills.
• Excellent listening skills and a problem-solving mindset for delivering outstanding customer support in a financial environment.
• Ability to handle confidential information with accuracy, integrity, and professionalism.
• Previous experience in customer service, a contact centre, or a related field is desirable but not essential.
• An adaptable approach with willingness to work shifts in an international, fast-paced setting.
• Successful completion of a comprehensive on-site training programme upon joining.
• Flexibility to work shifts between 09:00 – 21:00, Monday to Sunday (varied shift durations: 4, 6, or 8 hours).

Benefits – Swedish Customer Support Positions in Lisbon

• Secure a stable, long-term role in a rapidly growing Fintech environment.
• Paid and comprehensive training to ensure your professional development from day one.
• Private health insurance for your security and well-being.
• Relocation package available for those joining us from outside Portugal.
• Engage with a diverse, welcoming team from across Europe in a modern Lisbon office location.
• Clear paths for career progression and access to ongoing skill-enhancement programmes.

Why Build Your Swedish Customer Service Career in Lisbon?

• Be at the forefront of the thriving financial technology industry, supporting innovative customer solutions.
• Join a collaborative, passionate team driven by delivering excellence in customer experiences.
• Continuous learning with advanced training and genuine opportunities for promotion.
• Work for a global leader recognised for innovation, operational excellence, and employee well-being.

Take the Next Step – Apply for Swedish Customer Service Specialist in Lisbon

If you are motivated to deliver top-tier support, fluent in Swedish, and ready to join an international team in Lisbon, apply now and start your journey as a Swedish Customer Service Specialist!