Are you fluent in Dutch and passionate about providing exceptional support in the innovative world of iGaming? Join our rapidly growing international team in Bucharest as a Customer Support Advisor for the Dutch-speaking market. If you thrive in a multicultural setting, enjoy solving problems, and are dedicated to delivering seamless player experiences, this is your opportunity to make a meaningful impact with a leading online gaming company.

Main Responsibilities – Dutch Customer Support Jobs Bucharest, iGaming Sector

• Deliver outstanding, personalised support to Dutch-speaking players via live chat, email, and phone, ensuring an exceptional customer journey at every stage.
• Resolve player queries promptly, including topics such as account issues, payments, bonuses, technical concerns, and responsible gaming, with empathy and professionalism.
• Provide clear advice and guidance on iGaming products, features, promotions, and campaigns to maximise player engagement and satisfaction in the Dutch market.
• Identify and proactively flag potential issues or unusual player behaviour, adhering to company security protocols and responsible gambling policies.
• Collaborate closely with other support, compliance, payments, and technical teams to ensure timely and effective resolution of requests.
• Stay up-to-date and comply with company guidelines, Dutch and European gaming regulations, and internal compliance standards relevant to the Bucharest iGaming environment.
• Foster a positive, welcoming team atmosphere and exemplify company values in every customer and colleague interaction.
• Contribute to ongoing process improvements and initiatives to enhance both the player experience and internal customer support operations.

Required Skills & Qualifications – Dutch iGaming Customer Support Jobs Bucharest

• Native or near-native fluency in Dutch, with strong communication skills in English; additional language skills are a plus.
• Previous experience in customer service, iGaming, technical support, or online client engagement is a strong advantage.
• Excellent problem-solving, active listening, and conflict resolution skills, with a professional and inclusive approach to diverse customer needs.
• Digital literacy and comfort with CRM systems, chat tools, and online platforms commonly used in the iGaming industry.
• Strong organisational skills and keen attention to detail, with the ability to prioritise effectively in a busy, fast-paced environment.
• Awareness of iGaming products, responsible gaming principles, and data protection legislation is highly desirable.
• Ability to work flexible hours, including evenings, weekends, and public holidays, reflecting the needs of a 24/7 online gaming operation.
• A collaborative, solution-focused mindset and a commitment to continuous personal and professional development.

Benefits – Dutch-Speaking Customer Support Careers in iGaming Bucharest

• Competitive salary package and attractive performance-based bonuses tailored to the Bucharest and Dutch iGaming markets.
• Comprehensive private medical insurance and access to a wide range of wellbeing resources.
• Clear pathways for career progression within an established, globally recognised iGaming company.
• Extensive onboarding, continuous training, and opportunities to advance your skills – including courses on iGaming, customer relations, and responsible gambling.
• Supportive, multicultural work environment that values diversity and inclusion, with a strong focus on teamwork and collaboration.
• Modern and centrally located office in Bucharest, with options for flexible or hybrid working arrangements based on company needs.

Why Start Your Dutch iGaming Customer Support Career in Bucharest?

• Help Dutch-speaking players enjoy safe, enjoyable, and memorable online gaming experiences while growing your expertise in a dynamic global industry.
• Develop in-demand digital communication and customer engagement skills recognised across the international iGaming sector.
• Be part of an enthusiastic and supportive team that prioritises innovation, respect, and responsible gaming practices.
• Join a mission-driven company that empowers its people, rewards initiative, and celebrates diversity and inclusion in every aspect of work.

Next Steps – Apply for Dutch Customer Support Advisor Jobs in Bucharest

If you are enthusiastic about online gaming, fluent in Dutch and English, and passionate about making a difference to customer experiences, apply now to start your exciting and rewarding customer support career in the Bucharest iGaming sector!