Workster is excited to partner with a globally recognised iGaming company to recruit a talented Italian Speaking Customer Support/Sales professional for their vibrant operations in Greece. If you are fluent in Italian and English, possess a passion for delivering exceptional customer experiences, and are keen to advance your career in the dynamic digital entertainment industry, this is your chance to join a fast-growing, international team.

Key Responsibilities – Italian Customer Support & Sales, iGaming Greece

• Deliver outstanding customer support in Italian and English via live chat, email, and telephone, ensuring quick and accurate responses to enquiries regarding iGaming products and services.
• Proactively engage customers, providing helpful product information, account guidance, and technical support with professionalism and empathy.
• Identify customer needs and recommend tailored solutions, driving upsell and cross-sell opportunities that enhance user satisfaction and company growth.
• Resolve customer issues efficiently and document interactions in the CRM system, maintaining high-quality service records in line with compliance standards.
• Collaborate with sales and marketing teams to execute customer outreach campaigns, support promotional activities, and gather valuable feedback from the Italian-speaking user base.
• Monitor customer account activities, verify documentation, and escalate sensitive or complex cases to relevant stakeholders while ensuring compliance with responsible gaming protocols.
• Contribute ideas to improve the customer journey, working closely with international colleagues to uphold best practices in digital gaming support and sales.

Required Skills & Experience – Italian Speaking Customer Support Jobs Greece

• Fluent in Italian and confident in English (written and spoken); other European languages are a plus.
• Prior experience in customer support, sales, or account management within iGaming, digital services, or a fast-paced online environment is highly desirable.
• Customer-centric approach with excellent communication, problem-solving, and interpersonal skills, able to interact with diverse audiences in a culturally inclusive way.
• Proven ability to multitask, prioritise, and thrive under pressure while managing a high volume of digital enquiries.
• Comfortable with using CRM systems, digital communication tools, and Microsoft Office suite.
• Adaptable, proactive, and eager to learn about evolving gaming products and customer engagement techniques.
• Commitment to maintaining confidentiality, compliance, and responsible gaming standards at all times.

Benefits – Italian Language Customer Service & Sales Roles in Greece

• Competitive salary plus attractive performance-based bonuses and incentives.
• Comprehensive relocation support and assistance for candidates moving to Greece.
• Modern, centrally located offices in Athens or remote/hybrid work options, ensuring work-life balance and flexibility.
• Ongoing professional development