Workster is proud to collaborate with a leading international BPO provider to recruit a dynamic Bulgarian Training Specialist for their modern centre in Varna, Bulgaria. If you are passionate about learning and development, dedicated to optimising workplace performance, and eager to empower teams with essential skills in a global environment, this could be your ideal next career move.

Key Responsibilities – Bulgarian Training Specialist, BPO Varna

• Design, deliver, and continually refine training programmes in Bulgarian for new hires and existing colleagues across multiple BPO projects, ensuring consistent standards of quality and service excellence.
• Collaborate with team leaders, managers, and subject matter experts to assess training needs and develop engaging instructional materials that support business objectives.
• Facilitate live and virtual classroom training sessions, workshops, and one-on-one coaching, fostering a positive and inclusive learning environment for all participants.
• Evaluate training effectiveness through assessments, quizzes, and feedback, adapting content and delivery methods for continuous improvement.
• Monitor employee progress and maintain accurate training records in compliance with company policies and industry requirements.
• Support knowledge sharing and best practice initiatives, ensuring staff are up to date with client processes, systems, and regulatory changes.
• Serve as a trusted point of contact for trainee support, encouraging personal and professional growth in line with organisational values.
• Contribute creative ideas to enhance employee engagement and develop a strong learning culture within the BPO environment.

Required Skills & Experience – Training & Development, Varna Bulgaria BPO

• Fluency in Bulgarian, with professional-level English communication skills (written and spoken).
• Proven experience as a Trainer, Training Specialist, Learning & Development professional, or a similar role in a BPO, contact centre, or fast-paced service environment.
• Strong facilitation, presentation, and communication abilities, with confidence delivering content to diverse groups and learning styles.
• Skilled at creating engaging training materials and using digital tools (e.g., LMS, MS PowerPoint, e-learning platforms).
• Analytical mindset with experience evaluating training outcomes and implementing effective feedback strategies.
• Proactive, organised, and adaptable, able to manage shifting priorities and support multiple training campaigns.
• Commitment to fostering an inclusive, supportive, and high-performance work environment.
• Relevant degree or professional certification in Human Resources, Education, or Communications is a strong advantage.

Benefits – Training Specialist Careers, BPO Varna Bulgaria

• Competitive salary package plus attractive performance-related bonuses.
• Modern, centrally located offices in Varna with a collaborative and multicultural atmosphere.
• Comprehensive onboarding and in-house professional development programmes.
• Opportunities for career progression within a rapidly expanding international BPO operation.
• Supportive team culture that values new ideas, innovation, and continuous learning.
• Employee wellbeing initiatives and regular social events.

Why Develop Your Training Career in Varna’s International BPO Sector?

• Play a key role in shaping the skills and success of diverse, multi-lingual teams in a thriving Bulgarian outsourcing hub.
• Be at the forefront of BPO learning and development trends while making a real impact on organisational growth.
• Join a progressive company committed to professionalism, respect, and equal opportunities for all employees.
• Enjoy a fantastic work-life balance in vibrant coastal Varna, Bulgaria’s centre for digital business excellence.

Next Steps – Apply for Bulgarian Training Specialist, BPO Varna

If you are an enthusiastic training professional ready to drive excellence in Bulgaria’s growing BPO industry, apply today to advance your career with an international leader in business process outsourcing!