Workster is partnering with a renowned international BPO company to find an empathetic and service-minded Swedish Customer Advisor to join their multilingual team in Sofia, Bulgaria. If you take pride in helping people, thrive in a dynamic environment, and want to use your Swedish language skills to support customers in a leading global business, this is a fantastic opportunity to accelerate your career in the heart of Sofia.

Key Responsibilities – Swedish Customer Advisor, Sofia BPO

• Deliver exceptional customer service in Swedish through phone, email, and live chat, resolving client queries and providing clear, accurate information.
• Actively listen to customer concerns and offer effective, personalised solutions in line with company standards and best practices.
• Handle a diverse range of requests related to products, services, or accounts, prioritising a positive customer experience in every interaction.
• Maintain up-to-date knowledge of products, promotions, and internal systems to ensure confident support and proactive problem-solving.
• Escalate complex cases to senior advisors or relevant departments when required, consistently aiming for swift and satisfactory resolutions.
• Record all customer interactions in the CRM system in accordance with data protection policies and company procedures.
• Contribute to a collaborative and inclusive team environment by sharing knowledge and supporting colleagues within the Sofia office.
• Participate in ongoing training and development to continually enhance product expertise and customer care skills.

Candidate Profile – Customer Service Advisor, Swedish Language, Sofia Bulgaria

• Fluency in Swedish (written and spoken) is essential; good English communication skills are required for training and team collaboration.
• Previous customer service, contact centre, or BPO experience is a strong advantage, though motivated entry-level applicants are welcomed.
• Excellent interpersonal skills, with a genuine passion for customer care and a real commitment to problem-solving.
• Confident working with computers, CRM systems, and digital communication tools.
• Strong organisational skills and the ability to multitask and prioritise workload in a fast-paced environment.
• A positive and adaptable attitude, with respect for cultural diversity and a collaborative approach to teamwork.
• Minimum secondary education; further education or certifications in customer service or related fields are a plus.

Benefits – Swedish Speaking Customer Service Jobs in Sofia BPO

• Competitive remuneration package, plus performance-based bonuses and comprehensive benefits.
• Modern, centrally located Sofia office with a vibrant, multicultural working atmosphere.
• Full onboarding training in Swedish and English, plus continued learning and upskilling opportunities.
• Clear pathways for career advancement within a global BPO group committed to your professional development.
• Healthy work-life balance with regular team events, wellbeing initiatives, and flexible work arrangements.
• Relocation support available for candidates moving to Sofia from abroad or other regions of Bulgaria.

Why Choose a Customer Advisor Career with Swedish in Sofia?

• Make a direct impact on customer satisfaction and brand loyalty for prominent international clients.
• Be part of a growing Nordic language team, supporting customers and building meaningful cross-cultural relationships.
• Join a forward-thinking BPO company that values diversity, innovation, and equal opportunities for all team members.
• Live and work in Sofia – one of Eastern Europe’s most exciting capitals with a rich cultural scene and excellent quality of life.

Next Steps – Apply for Swedish Customer Advisor, Sofia Bulgaria

If you are passionate about delivering excellent service in Swedish and ready to join a world-class customer support team in Sofia, apply now to begin your journey with a leading international BPO employer!