Workster is seeking a motivated, detail-oriented professional to join our expanding Bogotá-based team as a Portuguese Quality Control Specialist within the dynamic iGaming industry. This is an exciting opportunity to develop your career in a leading global BPO organisation while ensuring exceptional quality and regulatory compliance for Portuguese-speaking iGaming players and partners. If you have a strong analytical mindset, a passion for quality assurance, and fluency in both Portuguese and English, we encourage you to apply and help raise industry standards in a multicultural, innovative environment.

Main Responsibilities – Quality Control Specialist (iGaming, Portuguese Language), Bogotá

• Conduct comprehensive quality assessments of customer interactions, game content, and compliance documentation in Portuguese, in line with company and regulatory requirements.
• Monitor, evaluate, and report on interactions across multiple communication channels, including chat, email, and phone, ensuring accuracy, professionalism, and adherence to iGaming guidelines.
• Develop and implement effective quality control processes and contribute to continuous improvement initiatives within the quality assurance team.
• Provide regular feedback and actionable insights to operations, risk, and customer support teams to enhance service delivery and maintain player satisfaction.
• Participate in calibration sessions, audits, and the development of training materials to support the highest quality standards in Portuguese.
• Stay informed about industry best practices, emerging trends, and changes in iGaming compliance—particularly within Portuguese-speaking markets.
• Collaborate closely with cross-functional teams to address quality concerns and support key performance metrics (KPIs).
• Maintain strict confidentiality of customer and company data, adhering at all times to GDPR and all relevant organisational security policies.

Candidate Profile – Portuguese Quality Control Specialist for iGaming, Bogotá

• Proven experience in quality assurance, quality control, or compliance roles, ideally within the iGaming, customer service, or online entertainment sectors.
• Full fluency in Portuguese and English—both written and spoken; additional language abilities are an advantage.
• Excellent analytical skills, attention to detail, and the ability to identify and resolve quality gaps in processes or user experiences.
• Effective communicator with strong interpersonal skills and a commitment to cross-team collaboration in a global environment.
• Adaptable and able to thrive in a fast-paced, high-volume, and evolving BPO workplace.
• Confident user of modern quality monitoring tools, CRM systems, and Microsoft Office applications.
• Respectful, inclusive approach with a strong sense of professional ethics and integrity.
• Bachelor’s degree or higher in Quality Management, Business Administration, Communication, or a related field is preferred.

Benefits – Portuguese Quality Control Specialist Jobs, iGaming, Bogotá

• Competitive salary package and quarterly performance bonuses in an international BPO environment.
• Modern office facilities in Bogotá and a diverse, global team culture.
• Comprehensive onboarding, quality assurance training, and support of continuous development through industry-leading resources.
• Clear career growth opportunities within the iGaming market and the wider BPO sector.
• Flexible working patterns to support a positive work-life balance.
• Health insurance coverage and access to well-being initiatives.
• Participation in global quality projects, knowledge-sharing forums, and industry-specific events.

Why Advance Your Career in iGaming Quality Assurance in Colombia?

• Play a pivotal role in shaping a safe, fair, and enjoyable gaming experience for Portuguese-speaking players worldwide.
• Expand your experience in the fast-growing iGaming industry within a respected international BPO company.
• Work in a supportive, multicultural environment in one of Latin America's leading business hubs.
• Contribute to a culture of excellence, innovation, and player protection in online entertainment.

How to Apply – Portuguese Quality Control Specialist (iGaming), Bogotá

If you are an enthusiastic quality-focused professional eager to join a dynamic iGaming team with fluency in Portuguese, apply now with your CV. Join Workster and help raise the standards of quality and compliance for leading brands in the iGaming sector!