Join Regiocom in Stara Zagora and become part of a fast-growing, innovative customer service operation supporting leading German-speaking clients. If you are a proactive, detail-oriented professional fluent in German and English, and passionate about delivering outstanding customer service solutions in a dynamic environment, this is an excellent opportunity to develop your career in a supportive and international setting.

Key Responsibilities – German Customer Service Specialist, Regiocom, Stara Zagora

• Deliver high-quality support to customers from leading German-speaking markets via phone, email, and chat channels.
• Provide accurate, effective solutions to customer enquiries in areas such as billing, technical troubleshooting, product information, and account management.
• Communicate professionally and empathetically, ensuring customer satisfaction and representing the brand with excellence in every interaction.
• Collaborate with internal teams to resolve incidents, track escalations, and achieve service-level targets.
• Document case details and follow company processes in line with compliance, data security, and quality assurance guidelines.
• Proactively identify opportunities for improving customer experience and operational processes.
• Stay up to date on client products, services, and support tools through regular trainings and knowledge sharing.
• Participate in team meetings, feedback sessions, and ongoing professional development activities.

Candidate Profile – German-Speaking Customer Service Jobs, Regiocom, Stara Zagora

• Fluency in German (C1+) and English (B1+); strong written and verbal communication skills in both languages are essential.
• Previous experience in customer service, contact centre, or technical support roles is preferred but not required.
• Excellent problem-solving skills and ability to handle complex situations with patience and professionalism.
• Demonstrated attention to detail, reliability, and organisational skills in a fast-paced environment.
• Comfortable working with computers, CRM systems, and digital communication tools.
• Friendly, inclusive communicator who enjoys teamwork and collaborative problem solving.
• Eligibility to work in Bulgaria and based in or willing to relocate to Stara Zagora.

Benefits – Regiocom German Customer Service Careers, Stara Zagora

• Attractive salary package and regular performance-based incentives.
• Full initial training and ongoing skills development programmes provided in a supportive environment.
• Modern office facilities and a positive, multicultural team culture in Stara Zagora.
• Opportunities for career progression within Regiocom’s international operations.
• Private health insurance and social benefits from day one.
• Flexible working shifts and schedules to support work-life balance.
• Employee engagement initiatives, wellness programmes, and regular team-building events.

Why Build Your Customer Service Career at Regiocom in Bulgaria?

• Be at the forefront of customer experience for major German brands, making a positive impact every day.
• Join a dynamic, fast-expanding company recognised for operational excellence and innovation in customer support.
• Enjoy living and working in Stara Zagora, with its rich history, affordable lifestyle, and welcoming community.
• Thrive in a culture that values diversity, inclusion, and your professional growth.

Application Process – German Customer Service Jobs, Regiocom, Stara Zagora

If you are motivated to become a valued member of our German-speaking customer support team in Stara Zagora, apply today with your CV in English or German. Take the next step in your career with Regiocom and shape the future of customer experience solutions!