Workster is seeking a proactive and empathetic German-speaking Customer Experience Specialist to support a major technology client in Gdansk, Poland. This is a full-time, office-based opportunity to join a global leader in the payment and commerce sector, focused on delivering exceptional service to both merchants and end-users. If you are customer-oriented, fluent in German and English, and ready to elevate support standards in a collaborative international environment, we encourage you to apply.

Key Responsibilities – German Customer Service & Support Jobs in Gdansk

• Deliver outstanding customer service experiences to German-speaking users via phone, email, and chat channels.
• Resolve customer inquiries regarding payment solutions, account management, and platform navigation in a timely, professional manner.
• Troubleshoot issues by following established procedures and utilising internal knowledge bases and technical tools.
• Escalate complex cases to appropriate internal teams, ensuring prompt and accurate resolution for every customer.
• Accurately maintain and update customer records within CRM systems and support portals.
• Contribute ideas and feedback to improve the processes and quality of the customer journey.
• Uphold company values of integrity, reliability, and inclusivity in daily interactions.
• Represent the brand consistently, ensuring excellent service for every customer engaging with the platform.

Candidate Profile – German Customer Experience Specialist Requirements

• Fluency in German and English (verbal and written) is essential.
• Previous experience in customer service, technical support, or contact centre roles is an advantage.
• Effective communicator who excels at problem-solving, active listening, and building rapport with diverse customers.
• Strong organisational skills, high attention to detail, and ability to manage multiple cases efficiently.
• Adaptable with a proactive approach, able to work both independently and as part of a team.
• Competent user of CRM tools, ticketing platforms, and the Microsoft Office suite.
• Demonstrates empathy, patience, and a genuine commitment to delivering positive customer outcomes.
• Eligibility to work in Poland.

What We Offer – Customer Experience Careers in Gdansk

• Opportunity to join a global technology company recognised for innovation in payments and commerce.
• Competitive remuneration package including fixed salary and comprehensive benefits.
• Structured onboarding and training with ongoing learning and development opportunities.
• Supportive, inclusive, and engaging working environment within a multilingual, multicultural team.
• Modern offices located in the heart of Gdansk with excellent transport links.
• Opportunities for professional growth and internal career progression.

Why Choose a Customer Experience Specialist Role with Us?

• Be a key point of contact for our valued German-speaking customers, shaping their experience with a leading technology brand.
• Enjoy a vibrant workplace that embraces diverse perspectives, collaboration, and personal growth.
• Contribute to ongoing improvements and innovations in customer support services.
• Work in an organisation where your ideas and customer focus are recognised and rewarded.

How to Apply – German-Speaking Customer Support Jobs in Poland

If you are ready to provide high-level support and become an advocate for exceptional customer experience, apply now with your CV and a short cover letter in English. Take the next step in your career with an employer at the forefront of customer-centric technology solutions in Gdansk.