Are you fluent in Swedish and passionate about delivering top-notch customer service? Join our dynamic and multicultural team in Lisbon as a Swedish-speaking Customer Service Representative, where you’ll become a key player in creating memorable experiences for customers across the Nordic region. This is the perfect opportunity to showcase your communication skills while enjoying the vibrant lifestyle of Portugal’s capital!

Main Responsibilities – Swedish Customer Service Jobs in Lisbon

• Provide friendly, solution-focused customer support to Swedish-speaking users via live chat, email, and phone
• Address questions about accounts, products, orders, payments, promotions, and technical issues clearly and professionally
• Support customers through processes and procedures, ensuring a seamless experience on our platforms
• Work closely with internal teams (technical, payments, compliance) to manage escalated cases and follow-ups
• Record and update customer cases accurately in the CRM system
• Adhere to company policies, regulatory guidelines, and quality standards in every interaction
• Contribute ideas for process improvements and participate in team projects to boost customer satisfaction

Required Skills and Qualifications – Swedish-Speaking Support Roles in Portugal

• Native or fluent Swedish speaker with excellent English communication skills (written and spoken)
• Previous experience in customer service, hospitality, retail, technology, or a similar field is an advantage
• Strong problem-solving abilities and the capacity to remain calm and positive under pressure
• Attention to detail, reliability, and excellent time management skills
• Ability to work in a fast-paced, shift-based role (including weekends and public holidays)
• Good computer literacy with confidence in using customer management systems and online platforms
• Eligible to work in Portugal and willing to work on-site in Lisbon

What We Offer – Benefits of Swedish Customer Care Careers in Lisbon

• Attractive and competitive salary with regular performance bonuses
• Full support with relocation to Lisbon, including assistance with accommodation and administrative steps
• Extensive training and onboarding to help you excel in the role
• Modern, central offices and a welcoming international team
• Comprehensive private health insurance and wellbeing initiatives
• Flexible working hours and a commitment to your work-life balance
• Regular team-building events and opportunities for professional growth
• An inclusive work environment where everyone is respected and valued

Who Should Apply – Swedish Customer Support Talent

This role is ideal for empathetic communicators who take pride in helping others and thrive in an international setting. If you are fluent in Swedish, enjoy solving customer challenges, are adaptable, and ready to start a new adventure in Lisbon, we encourage you to apply and make an impact with our team.

How to Apply – Swedish-Speaking Customer Service Jobs in Lisbon

Ready to advance your career? Submit your English CV today and join a company that celebrates diversity and equal opportunity. We welcome applications from candidates of every background, identity, and experience level. Embark on your next career chapter with us in Lisbon as a Swedish-speaking Customer Service Representative!