Are you passionate about customer service and fluent in Russian? Join our fast-growing international iGaming company in Porto as a Customer Service Advisor, where you’ll deliver outstanding service to players and contribute to a world-class experience in the dynamic online gaming sector. If you enjoy helping others, thrive in multicultural environments, and are eager to develop your career, we want you on our team!

Main Responsibilities – Russian Customer Service Roles in Porto

• Deliver prompt, friendly, and solution-focused support to Russian-speaking players via live chat, email, and telephone
• Resolve customer inquiries regarding accounts, games, payments, promotions, and technical issues in a timely and professional manner
• Guide users through the online platform and ensure clear communication regarding processes and procedures
• Collaborate with internal teams (technical, payments, compliance) to handle escalations and follow-up cases
• Document cases accurately in the CRM system, ensuring information is up to date and thorough
• Uphold company policies, regulatory standards, and responsible gaming principles in all customer interactions
• Support special projects and continuous improvement initiatives to enhance customer satisfaction

Required Skills and Qualifications – Russian Customer Support (iGaming), Porto

• Native or fluent Russian speaker with good command of English (spoken and written)
• Strong communication and active listening skills, with a solution-oriented mindset
• Prior experience in customer service, ideally within iGaming, technology, hospitality, or related sectors
• Ability to multitask and stay calm under pressure in a fast-paced online environment
• Excellent attention to detail, reliability, and time management
• Comfortable with shift-based work, including evenings, weekends, and holidays
• Confident using computers, online platforms, and customer management tools
• Eligible to work in Portugal and available for on-site presence in Porto

What We Offer – Careers for Russian Customer Advisors in Porto

• Competitive salary with performance bonuses and paid training
• Relocation assistance for candidates moving to Porto, including support with accommodation and registration
• Modern open-plan offices in central Porto with vibrant, inclusive workspace
• Comprehensive private health insurance and wellness initiatives
• Regular team-building activities and employee engagement events
• Professional growth opportunities in the expanding iGaming and digital services sector
• Flexible schedules and a strong focus on work-life balance

Who Should Apply?

This position suits individuals who are customer-centric, proactive, and enjoy solving challenges for others. If you are fluent in Russian, value teamwork, bring positivity to your work, and are eager to learn and grow in a booming industry, you will thrive in our Porto-based team.

How to Apply – Russian-Speaking Customer Service Jobs in Porto

Ready for your next career move? Apply with your CV in English today. We welcome candidates of all backgrounds and identities, embracing diversity across our teams. Start your journey as a Russian Customer Service Advisor with us in Porto and make a real difference in the online gaming community!